# Twilio: Incident updated: Issue with 500 Errors on Porting Request Submissions

> Incident updated: Issue with 500 Errors on Porting Request Submissions. Detected 2026-10-22 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r90f171f92fdf2b
Last updated: 2026-10-22T18:24:10Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-22 18:24 UTC · Detected: 2026-10-22 18:24 UTC
- [Source: https://status.twilio.com/incidents/r6x5tb0y1s5h](https://status.twilio.com/incidents/r6x5tb0y1s5h)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/r6x5tb0y1s5h@6321e9a6d02f → after incident\_version:125/r6x5tb0y1s5h@494883f34d4b
- Change 2 of 4 for this incident

Incident page (full timeline): [Issue with 500 Errors on Porting Request Submissions](https://rewindex.com/company/twilio/incidents/r6x5tb0y1s5h.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-10-22 18:16 UTC

```diff
+ We have identified the issue with 500 Errors on Porting Request Submissions. This issue is affecting wireless only submissions on the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional. We are actively working to resolve this issue. If customers have an urgent porting request, they can submit it manually by sending an email to porting@twilio.com at this time. We will provide another update in 2 hours or as soon as additional information is available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-22 17:33 UTC | [Incident updated: Issue with 500 Errors on Porting Request Submissions](https://rewindex.com/change/r228439d7aa3212.md) | Normal progress |
| 2026-10-22 18:24 UTC | Incident updated: Issue with 500 Errors on Porting Request Submissions (this change) | Normal progress |
| 2026-10-22 19:13 UTC | [Incident updated: Issue with 500 Errors on Porting Request Submissions](https://rewindex.com/change/r02723c45efa4fa.md) | Normal progress |
| 2026-10-22 19:44 UTC | [Incident updated: Issue with 500 Errors on Porting Request Submissions](https://rewindex.com/change/ra89560f82ea0cc.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r228439d7aa3212.md) · Next: [change](https://rewindex.com/change/r02723c45efa4fa.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Issue with 500 Errors on Porting Request Submissions on Twilio’s status page, changed 2026-10-22 18:24 UTC (change 2 of 4).

- Canonical URL: https://rewindex.com/change/r90f171f92fdf2b
- Citation: Twilio, “Incident updated: Issue with 500 Errors on Porting Request Submissions” (2026-10-22 18:24 UTC). Archived by Rewindex: https://rewindex.com/change/r90f171f92fdf2b (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Issue with 500 Errors on Porting Request Submissions (2026-10-22)](https://rewindex.com/change/r90f171f92fdf2b)`


---
Canonical: https://rewindex.com/change/r90f171f92fdf2b · Markdown: https://rewindex.com/change/r90f171f92fdf2b.md · JSON: https://rewindex.com/api/v1/changes/r90f171f92fdf2b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:56:22.357Z