# Twilio: Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States

> Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States. Detected 2026-10-29 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r9093fa40687de6
Last updated: 2026-10-29T08:33:45Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-29 08:33 UTC · Detected: 2026-10-29 08:33 UTC
- [Source: https://status.twilio.com/incidents/6p5h9xk8vgc1](https://status.twilio.com/incidents/6p5h9xk8vgc1)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/6p5h9xk8vgc1@63e587cf5699 → after incident\_version:125/6p5h9xk8vgc1@fdfab138ef77
- Change 2 of 4 for this incident

Incident page (full timeline): [Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/company/twilio/incidents/6p5h9xk8vgc1.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-10-29 08:28 UTC

```diff
+ Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 07:53 UTC | [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/rf6e169af6ae118.md) | Normal progress |
| 2026-10-29 08:33 UTC | Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States (this change) | Normal progress |
| 2026-10-29 09:43 UTC | [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/r21a17d1c702ace.md) | Normal progress |
| 2026-10-29 10:33 UTC | [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/rf18655e2af26a7.md) |  |

Previous: [change](https://rewindex.com/change/rf6e169af6ae118.md) · Next: [change](https://rewindex.com/change/r21a17d1c702ace.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r9093fa40687de6 · Markdown: https://rewindex.com/change/r9093fa40687de6.md · JSON: https://rewindex.com/api/v1/changes/r9093fa40687de6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T11:14:25.518Z