# Twilio: Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-23 07:04 UTC · Detected: 2026-10-23 07:04 UTC
- [Source: https://status.twilio.com/incidents/9yvj91cv68qy](https://status.twilio.com/incidents/9yvj91cv68qy)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/9yvj91cv68qy@80993f8b24a4 → after incident\_version:125/9yvj91cv68qy@aa4a5a2c22d3
- Change 2 of 6 for this incident

Incident page (full timeline): [SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/company/twilio/incidents/9yvj91cv68qy.md)
## What changed

**1. Added: Update** (investigating) · 2026-10-23 07:02 UTC

```diff
+ Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 05:04 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r35fa04ede7416a.md) | Normal progress |
| 2026-10-23 07:04 UTC | Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil (this change) | Normal progress |
| 2026-10-23 11:13 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r2da84dd0b11985.md) | Normal progress |
| 2026-10-23 14:33 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r0e4a69db079f21.md) | Normal progress |
| 2026-10-23 16:34 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/rb5b416c02f7e6e.md) | Normal progress |
| 2026-10-23 19:33 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r4003959fa8b765.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r35fa04ede7416a.md) · Next: [change](https://rewindex.com/change/r2da84dd0b11985.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r8d9c1cf7d9ac67 · Markdown: https://rewindex.com/change/r8d9c1cf7d9ac67.md · JSON: https://rewindex.com/api/v1/changes/r8d9c1cf7d9ac67 · Generated 2026-10-24T12:03:22.981Z