# LiveKit: Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues

> Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues. Detected 2026-11-01 by Rewindex: what changed on LiveKit’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r8d7f8f1825db60
Last updated: 2026-11-01T15:43:45Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-01 15:43 UTC · Detected: 2026-11-01 15:43 UTC
- [Source: https://status.livekit.io/incidents/vtwkvgmyjzmm](https://status.livekit.io/incidents/vtwkvgmyjzmm)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)
- Versions: before incident\_version:666/vtwkvgmyjzmm@680ade5a1ef9 → after incident\_version:666/vtwkvgmyjzmm@d6bcb3114bf0
- Change 5 of 7 for this incident

Incident page (full timeline): [Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/company/livekit/incidents/vtwkvgmyjzmm.md)
## What changed

**1. Changed: Status**

```diff
- monitoring
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-29 01:19 UTC
```

**3. Added: Update** (resolved) · 2026-10-29 01:19 UTC

```diff
+ This incident has been resolved. Between 23:30 and 23:58 UTC, a network disruption at an upstream infrastructure provider affected our US East region, with impact also seen in US Central. During this window: Inbound SIP calls in US East and US Central failed at elevated rates, with affected calls rejected with 500 or 503 responses. Answered inbound calls were about 65% below normal across the window, and up to 90% below normal between 23:45 and 23:55 UTC. About 10% of outbound SIP call requests (CreateSIPParticipant) in US East failed, some returning 408 deadline_exceeded. Between 23:28 and 23:58 UTC, there were elevated rates of Room Service, Egress, and Ingress API request server errors in US East. Some participants in US East and US Central saw failed room joins or increased packet loss. The LiveKit Cloud dashboard was inaccessible for part of this window. Network connectivity recovered at approximately 23:58 UTC, and error rates and call volumes returned to normal by 00:20 UTC. A related network issue also affected our much smaller Mexico region from 23:29 UTC, disconnecting active sessions and degrading service until traffic was moved to nearby regions at approximately 01:01 UTC. Sincere apologies for the impact. We will follow up with a postmortem.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 00:03 UTC | [Incident updated: Investigating failing calls in US Central/East and dashboard issues](https://rewindex.com/change/rd15e32b3bf6be9.md) | Normal progress |
| 2026-10-29 00:13 UTC | [Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/change/rdc2e1f63daa5cf.md) | Normal progress |
| 2026-10-29 00:23 UTC | [Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/change/rd4a56d57b96348.md) | Normal progress |
| 2026-10-29 01:14 UTC | [Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/change/r886e547189c130.md) | Normal progress |
| 2026-11-01 15:43 UTC | Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues (this change) |  |
| 2026-11-01 16:03 UTC | [Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/change/r5a21eba89f95b5.md) |  |
| 2026-11-01 16:33 UTC | [Incident silently edited: Investigating failing calls and RoomService API failures in US East and dashboard issues](https://rewindex.com/change/r6226c9d14d8f25.md) |  |

Previous: [change](https://rewindex.com/change/r886e547189c130.md) · Next: [change](https://rewindex.com/change/r5a21eba89f95b5.md) · All LiveKit changes: [timeline](https://rewindex.com/company/livekit/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/r8d7f8f1825db60 · Markdown: https://rewindex.com/change/r8d7f8f1825db60.md · JSON: https://rewindex.com/api/v1/changes/r8d7f8f1825db60 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T10:02:57.983Z