# ClickHouse Cloud: Incident updated: Degraded support ticket submission and response

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-23 07:43 UTC · Detected: 2026-10-23 07:43 UTC
- [Source: https://status.clickhouse.com/incidents/01M5KHJNGNVBCVD9H78C7NP1A9](https://status.clickhouse.com/incidents/01M5KHJNGNVBCVD9H78C7NP1A9)
- [Company: ClickHouse Cloud](https://rewindex.com/company/clickhouse-cloud.md)
- Versions: before incident\_version:137/01M5KHJNGNVBCVD9H78C7NP1A9@ce2a88f5b7c0 → after incident\_version:137/01M5KHJNGNVBCVD9H78C7NP1A9@4c6936a22232
- Change 1 of 1 for this incident

Incident page (full timeline): [Degraded support ticket submission and response](https://rewindex.com/company/clickhouse-cloud/incidents/01M5KHJNGNVBCVD9H78C7NP1A9.md)
## What changed

**1. Changed: Status**

```diff
- identified
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-23 07:39 UTC
```

**3. Added: Update** (resolved) · 2026-10-23 07:39 UTC

```diff
+ Salesforce team resolved the issue that prevented users from logging in. They identified an issue with a recent release that prevented login sessions from being created. Deployed a fix forward, and access is now restored. Users can log in and open their orgs again. https://status.salesforce.com/incidents/20004512
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 07:43 UTC | Incident updated: Degraded support ticket submission and response (this change) | Normal progress |

All ClickHouse Cloud changes: [timeline](https://rewindex.com/company/clickhouse-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/r8c6f2a5b3e604c · Markdown: https://rewindex.com/change/r8c6f2a5b3e604c.md · JSON: https://rewindex.com/api/v1/changes/r8c6f2a5b3e604c · Generated 2026-10-24T12:03:42.969Z