# SendGrid: Incident updated: SMS Delivery Failures from Twilio to Multiple Networks in South Africa

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-23 23:23 UTC · Detected: 2026-10-23 23:23 UTC
- [Source: https://status.sendgrid.com/incidents/xcbrh41hy85d](https://status.sendgrid.com/incidents/xcbrh41hy85d)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/xcbrh41hy85d@e144f3f19f06 → after incident\_version:258/xcbrh41hy85d@6a0f9b06b38b
- Change 3 of 6 for this incident

Incident page (full timeline): [SMS Delivery Failures from Twilio to Multiple Networks in South Africa](https://rewindex.com/company/sendgrid/incidents/xcbrh41hy85d.md)
## What changed

**1. Changed: Title**

```diff
- SMS Delivery Failures from Twilio to South Africa
+ SMS Delivery Failures from Twilio to Multiple Networks in South Africa
```

**2. Changed: Status**

```diff
- identified
+ monitoring
```

**3. Added: Update** (monitoring) · 2026-10-23 23:20 UTC

```diff
+ We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 21:03 UTC | [Incident updated: SMS Delivery Failures from Twilio to Multiple Networks in South Africa](https://rewindex.com/change/r78f68430cc2c11.md) | Normal progress |
| 2026-10-23 23:03 UTC | [Incident updated: SMS Delivery Failures from Twilio to South Africa](https://rewindex.com/change/re4a413d97653f6.md) | Normal progress |
| 2026-10-23 23:23 UTC | Incident updated: SMS Delivery Failures from Twilio to Multiple Networks in South Africa (this change) | Normal progress |
| 2026-10-24 01:23 UTC | [Incident updated: SMS Delivery Failures from Twilio to South Africa](https://rewindex.com/change/r2b2bb26c358ff6.md) | Normal progress |
| 2026-10-24 05:33 UTC | [Incident updated: SMS Delivery Failures from Twilio to Multiple Networks in South Africa](https://rewindex.com/change/r1323c65fbf3615.md) | Normal progress |
| 2026-10-24 06:03 UTC | [Incident updated: SMS Delivery Failures from Twilio to Multiple Networks in South Africa](https://rewindex.com/change/r9abecfa3181c97.md) | Normal progress |

Previous: [change](https://rewindex.com/change/re4a413d97653f6.md) · Next: [change](https://rewindex.com/change/r2b2bb26c358ff6.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r8c49614b66a9e5 · Markdown: https://rewindex.com/change/r8c49614b66a9e5.md · JSON: https://rewindex.com/api/v1/changes/r8c49614b66a9e5 · Generated 2026-10-24T12:16:48.318Z