# SendGrid: Incident updated: SMS Delivery Delays from Twilio to Orange France

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-21 13:43 UTC · Detected: 2026-10-21 13:43 UTC
- [Source: https://stspg.io/bs2g25zjnsyl](https://stspg.io/bs2g25zjnsyl)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/s5d65fzxc6fv@a950ec56a859 → after incident\_version:258/s5d65fzxc6fv@b0217fb768b6
- Change 2 of 6 for this incident

Incident page (full timeline): [SMS Delivery Delays from Twilio to Orange France](https://rewindex.com/company/sendgrid/incidents/s5d65fzxc6fv.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-10-21 13:36 UTC

```diff
+ Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-21 11:33 UTC | [Incident updated: SMS Delivery Delays from Twilio to Orange France](https://rewindex.com/change/r0ea38d208fb093.md) |  |
| 2026-10-21 13:43 UTC | Incident updated: SMS Delivery Delays from Twilio to Orange France (this change) |  |
| 2026-10-21 14:43 UTC | [Incident updated: SMS Delivery Delays from Twilio to Orange France](https://rewindex.com/change/r970f160fd9ce1b.md) |  |
| 2026-10-21 16:43 UTC | [Incident updated: SMS Delivery Delays from Twilio to Orange France](https://rewindex.com/change/rbd7e8ada5016ef.md) |  |
| 2026-10-21 20:43 UTC | [Incident updated: SMS Delivery Delays from Twilio to Orange France](https://rewindex.com/change/rd585abcfbd37fe.md) |  |
| 2026-10-21 22:43 UTC | [Incident updated: SMS Delivery Delays from Twilio to Orange France](https://rewindex.com/change/r7f8a57b8e9e570.md) |  |

Previous: [change](https://rewindex.com/change/r0ea38d208fb093.md) · Next: [change](https://rewindex.com/change/r970f160fd9ce1b.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
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Canonical: https://rewindex.com/change/r890cf33959da64 · Markdown: https://rewindex.com/change/r890cf33959da64.md · JSON: https://rewindex.com/api/v1/changes/r890cf33959da64 · Generated 2026-10-22T01:29:03.124Z