# LiveKit: Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues

> Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues. Detected 2026-10-29 by Rewindex: what changed on LiveKit’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r886e547189c130
Last updated: 2026-10-29T01:14:18Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-29 01:14 UTC · Detected: 2026-10-29 01:14 UTC
- [Source: https://status.livekit.io/incidents/vtwkvgmyjzmm](https://status.livekit.io/incidents/vtwkvgmyjzmm)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)
- Versions: before incident\_version:666/vtwkvgmyjzmm@9153e40b00a4 → after incident\_version:666/vtwkvgmyjzmm@680ade5a1ef9
- Change 4 of 4 for this incident

Incident page (full timeline): [Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/company/livekit/incidents/vtwkvgmyjzmm.md)
## What changed

**1. Added: Update** (identified) · 2026-10-29 00:36 UTC

```diff
+ While the US regions still appear to be stable, we are tracking degraded services including SIP, RTC, and APIs in our Mexico region. We will update again as soon as possible.
```

**2. Added: Update** (monitoring) · 2026-10-29 00:41 UTC

```diff
+ We've applied a mitigation for our Mexico region and services have returned to baseline. We are continuing to monitor and will update again within 15 minutes.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 00:03 UTC | [Incident updated: Investigating failing calls in US Central/East and dashboard issues](https://rewindex.com/change/rd15e32b3bf6be9.md) | Normal progress |
| 2026-10-29 00:13 UTC | [Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/change/rdc2e1f63daa5cf.md) | Normal progress |
| 2026-10-29 00:23 UTC | [Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/change/rd4a56d57b96348.md) | Normal progress |
| 2026-10-29 01:14 UTC | Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/rd4a56d57b96348.md) · All LiveKit changes: [timeline](https://rewindex.com/company/livekit/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r886e547189c130 · Markdown: https://rewindex.com/change/r886e547189c130.md · JSON: https://rewindex.com/api/v1/changes/r886e547189c130 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T11:14:27.554Z