# GitLab: Incident updated: Upcoming maintenance for the Customers Portal

> Incident updated: Upcoming maintenance for the Customers Portal. Detected 2026-10-31 by Rewindex: what changed on GitLab’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r85789dc6ddc267
Last updated: 2026-10-31T12:13:44Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-31 12:13 UTC · Detected: 2026-10-31 12:13 UTC
- [Source: https://status.gitlab.com/pages/maintenance/5b36dc6502d06804c08349f7/6ae4e0ec288fd505bb996e82](https://status.gitlab.com/pages/maintenance/5b36dc6502d06804c08349f7/6ae4e0ec288fd505bb996e82)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before incident\_version:188/6ae4e0ec288fd505bb996e82@ee6f5ff3be56 → after incident\_version:188/6ae4e0ec288fd505bb996e82@6b8b08273724
- Change 1 of 2 for this incident

Incident page (full timeline): [Upcoming maintenance for the Customers Portal](https://rewindex.com/company/gitlab/incidents/6ae4e0ec288fd505bb996e82.md)
## What changed

**1. Changed: Status**

```diff
- update
+ completed
```

**2. Added: Resolved time**

```diff
+ 2026-10-31 12:00 UTC
```

**3. Added: Update** (update) · 2026-10-31 12:03 UTC

```diff
+ The database maintenance for the Customers Portal (customers.gitlab.com) is taking longer than planned. Our team needs more time to complete it. The Customers Portal and its APIs remain unavailable. We apologize for the inconvenience. We’ll update this notice when the maintenance is complete.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-31 12:13 UTC | Incident updated: Upcoming maintenance for the Customers Portal (this change) | Normal progress |
| 2026-10-31 12:23 UTC | [Incident updated: Upcoming maintenance for the Customers Portal](https://rewindex.com/change/rb2f3df805a6d06.md) | Normal progress |

Next: [change](https://rewindex.com/change/rb2f3df805a6d06.md) · All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Upcoming maintenance for the Customers Portal on GitLab’s status page, changed 2026-10-31 12:13 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/r85789dc6ddc267
- Citation: GitLab, “Incident updated: Upcoming maintenance for the Customers Portal” (2026-10-31 12:13 UTC). Archived by Rewindex: https://rewindex.com/change/r85789dc6ddc267 (CC BY 4.0).
- Markdown link: `[GitLab: Incident updated: Upcoming maintenance for the Customers Portal (2026-10-31)](https://rewindex.com/change/r85789dc6ddc267)`


---
Canonical: https://rewindex.com/change/r85789dc6ddc267 · Markdown: https://rewindex.com/change/r85789dc6ddc267.md · JSON: https://rewindex.com/api/v1/changes/r85789dc6ddc267 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:19:34.657Z