# Twilio: Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-23 13:33 UTC · Detected: 2026-10-23 13:33 UTC
- [Source: https://status.twilio.com/incidents/ntn2vhywgctl](https://status.twilio.com/incidents/ntn2vhywgctl)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/ntn2vhywgctl@a79428b268ae → after incident\_version:125/ntn2vhywgctl@af9ac4d5a894
- Change 1 of 5 for this incident

Incident page (full timeline): [SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico](https://rewindex.com/company/twilio/incidents/ntn2vhywgctl.md)
## What changed

**1. Changed: Title**

```diff
- SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico
+ SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico
```

**2. Changed: Status**

```diff
- investigating
+ identified
```

**3. Added: Update** (identified) · 2026-10-23 13:30 UTC

```diff
+ Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 13:33 UTC | Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (this change) | Normal progress |
| 2026-10-23 14:33 UTC | [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico](https://rewindex.com/change/r96fe0f0ccaff0a.md) | Normal progress |
| 2026-10-23 15:34 UTC | [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico](https://rewindex.com/change/r9b06cd58e279e9.md) | Normal progress |
| 2026-10-23 17:34 UTC | [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico](https://rewindex.com/change/r20eb7058460212.md) | Normal progress |
| 2026-10-23 19:23 UTC | [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico](https://rewindex.com/change/rc2b23c63e88353.md) | Normal progress |

Next: [change](https://rewindex.com/change/r96fe0f0ccaff0a.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r854f7417daf106 · Markdown: https://rewindex.com/change/r854f7417daf106.md · JSON: https://rewindex.com/api/v1/changes/r854f7417daf106 · Generated 2026-10-24T16:06:28.816Z