# Twilio: Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-23 04:43 UTC · Detected: 2026-10-23 04:43 UTC
- [Source: https://status.twilio.com/incidents/bjzyrf5tqn0t](https://status.twilio.com/incidents/bjzyrf5tqn0t)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/bjzyrf5tqn0t@ee2e26bc301c → after incident\_version:125/bjzyrf5tqn0t@02020d2a1c88
- Change 1 of 3 for this incident

Incident page (full timeline): [SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia](https://rewindex.com/company/twilio/incidents/bjzyrf5tqn0t.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-10-23 04:36 UTC

```diff
+ Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 04:43 UTC | Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (this change) | Normal progress |
| 2026-10-23 05:04 UTC | [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia](https://rewindex.com/change/rd6090345eb855c.md) | Normal progress |
| 2026-10-23 07:04 UTC | [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia](https://rewindex.com/change/r9246f58940b86b.md) | Normal progress |

Next: [change](https://rewindex.com/change/rd6090345eb855c.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r8465946c4004d5 · Markdown: https://rewindex.com/change/r8465946c4004d5.md · JSON: https://rewindex.com/api/v1/changes/r8465946c4004d5 · Generated 2026-10-24T12:24:00.340Z