# Grafana Cloud: Incident updated: IRM Unable to Send SMS to Thailand Numbers

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-19 11:43 UTC · Detected: 2026-10-19 11:43 UTC
- [Source: https://stspg.io/9l8htmqt82s2](https://stspg.io/9l8htmqt82s2)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)
- Versions: before incident\_version:278/6x77ccl9shpy@b6eac037271f → after incident\_version:278/6x77ccl9shpy@b9db49222b56
- Change 1 of 1 for this incident

Incident page (full timeline): [IRM Unable to Send SMS to Thailand Numbers](https://rewindex.com/company/grafana-cloud/incidents/6x77ccl9shpy.md)
## What changed

**1. Changed: Status**

```diff
- identified
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-19 11:40 UTC
```

**3. Added: Update** (resolved) · 2026-10-19 11:40 UTC

```diff
+ Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 11:43 UTC | Incident updated: IRM Unable to Send SMS to Thailand Numbers (this change) |  |

All Grafana Cloud changes: [timeline](https://rewindex.com/company/grafana-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r836efe4abcd954 · Markdown: https://rewindex.com/change/r836efe4abcd954.md · JSON: https://rewindex.com/api/v1/changes/r836efe4abcd954 · Generated 2026-10-20T00:17:12.880Z