# Gorgias: Incident updated: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API

> Incident updated: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API. Detected 2026-11-03 by Rewindex: what changed on Gorgias’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r8076c0e71b5d66
Last updated: 2026-11-03T00:43:44Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-03 00:43 UTC · Detected: 2026-11-03 00:43 UTC
- [Source: https://status.gorgias.com/incidents/hfqj6pkgx4s8](https://status.gorgias.com/incidents/hfqj6pkgx4s8)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before incident\_version:329/hfqj6pkgx4s8@c079019d70f8 → after incident\_version:329/hfqj6pkgx4s8@6cf5f3c349fc
- Change 3 of 3 for this incident

Incident page (full timeline): [AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API](https://rewindex.com/company/gorgias/incidents/hfqj6pkgx4s8.md)
## What changed

**1. Changed: Status**

```diff
- monitoring
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-11-03 00:34 UTC
```

**3. Added: Update** (resolved) · 2026-11-03 00:34 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 20:51 UTC | [Major incident: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API](https://rewindex.com/change/iffb95839fcfc5f.md) | outage |
| 2026-11-03 00:33 UTC | [Incident updated: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API](https://rewindex.com/change/r00e1f193701b91.md) | Normal progress |
| 2026-11-03 00:43 UTC | Incident updated: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/r00e1f193701b91.md) · All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API on Gorgias’s status page, changed 2026-11-03 00:43 UTC (change 3 of 3).

- Canonical URL: https://rewindex.com/change/r8076c0e71b5d66
- Citation: Gorgias, “Incident updated: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API” (2026-11-03 00:43 UTC). Archived by Rewindex: https://rewindex.com/change/r8076c0e71b5d66 (CC BY 4.0).
- Markdown link: `[Gorgias: Incident updated: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API (2026-11-03)](https://rewindex.com/change/r8076c0e71b5d66)`


---
Canonical: https://rewindex.com/change/r8076c0e71b5d66 · Markdown: https://rewindex.com/change/r8076c0e71b5d66.md · JSON: https://rewindex.com/api/v1/changes/r8076c0e71b5d66 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:15:50.311Z