# Twilio: Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico

> Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico. Detected 2026-10-25 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r793c5295dec00c
Last updated: 2026-10-25T13:53:48Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-25 13:53 UTC · Detected: 2026-10-25 13:53 UTC
- [Source: https://status.twilio.com/incidents/jd7cyxdy7qzf](https://status.twilio.com/incidents/jd7cyxdy7qzf)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/jd7cyxdy7qzf@ff37009e1e37 → after incident\_version:125/jd7cyxdy7qzf@695fd435afd1
- Change 1 of 9 for this incident

Incident page (full timeline): [SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/company/twilio/incidents/jd7cyxdy7qzf.md)
## What changed

**1. Changed: Title**

```diff
- SMS Delivery Delays and Failures from Twilio to Claro Brazil
+ SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico
```

**2. Changed: Status**

```diff
- investigating
+ identified
```

**3. Added: Update** (identified) · 2026-10-25 13:45 UTC

```diff
+ Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-25 13:53 UTC | Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (this change) | Normal progress |
| 2026-10-25 14:53 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/rc5e6b4ee1db5e8.md) | Normal progress |
| 2026-10-25 16:53 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r30bdd51d7c55ff.md) | Normal progress |
| 2026-10-25 20:53 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r03131862ba2640.md) | Normal progress |
| 2026-10-26 05:03 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r1c410a7495551c.md) | Normal progress |
| 2026-10-26 07:53 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r381daf781e14ad.md) | Normal progress |
| 2026-10-26 08:43 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil](https://rewindex.com/change/r0dea963a5b3b46.md) | Normal progress |
| 2026-10-26 10:14 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/rcb7efe54b61242.md) | Normal progress |
| 2026-10-26 11:14 UTC | [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r751ef2f459a8a6.md) | Normal progress |

Next: [change](https://rewindex.com/change/rc5e6b4ee1db5e8.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico on Twilio’s status page, changed 2026-10-25 13:53 UTC (change 1 of 9).

- Canonical URL: https://rewindex.com/change/r793c5295dec00c
- Citation: Twilio, “Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico” (2026-10-25 13:53 UTC). Archived by Rewindex: https://rewindex.com/change/r793c5295dec00c (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (2026-10-25)](https://rewindex.com/change/r793c5295dec00c)`


---
Canonical: https://rewindex.com/change/r793c5295dec00c · Markdown: https://rewindex.com/change/r793c5295dec00c.md · JSON: https://rewindex.com/api/v1/changes/r793c5295dec00c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:33:21.319Z