# SendGrid: Incident updated: SMS Delivery Failures from Twilio to Multiple Networks in South Africa

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-23 21:03 UTC · Detected: 2026-10-23 21:03 UTC
- [Source: https://status.sendgrid.com/incidents/xcbrh41hy85d](https://status.sendgrid.com/incidents/xcbrh41hy85d)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/xcbrh41hy85d@22f791fb33ad → after incident\_version:258/xcbrh41hy85d@b300f7009f4e
- Change 1 of 6 for this incident

Incident page (full timeline): [SMS Delivery Failures from Twilio to Multiple Networks in South Africa](https://rewindex.com/company/sendgrid/incidents/xcbrh41hy85d.md)
## What changed

**1. Added: Update** (identified) · 2026-10-23 20:53 UTC

```diff
+ Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 21:03 UTC | Incident updated: SMS Delivery Failures from Twilio to Multiple Networks in South Africa (this change) | Normal progress |
| 2026-10-23 23:03 UTC | [Incident updated: SMS Delivery Failures from Twilio to South Africa](https://rewindex.com/change/re4a413d97653f6.md) | Normal progress |
| 2026-10-23 23:23 UTC | [Incident updated: SMS Delivery Failures from Twilio to Multiple Networks in South Africa](https://rewindex.com/change/r8c49614b66a9e5.md) | Normal progress |
| 2026-10-24 01:23 UTC | [Incident updated: SMS Delivery Failures from Twilio to South Africa](https://rewindex.com/change/r2b2bb26c358ff6.md) | Normal progress |
| 2026-10-24 05:33 UTC | [Incident updated: SMS Delivery Failures from Twilio to Multiple Networks in South Africa](https://rewindex.com/change/r1323c65fbf3615.md) | Normal progress |
| 2026-10-24 06:03 UTC | [Incident updated: SMS Delivery Failures from Twilio to Multiple Networks in South Africa](https://rewindex.com/change/r9abecfa3181c97.md) | Normal progress |

Next: [change](https://rewindex.com/change/re4a413d97653f6.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/r78f68430cc2c11 · Markdown: https://rewindex.com/change/r78f68430cc2c11.md · JSON: https://rewindex.com/api/v1/changes/r78f68430cc2c11 · Generated 2026-10-24T12:03:14.925Z