# SendGrid: Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States of America & Canada

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-23 13:53 UTC · Detected: 2026-10-23 13:53 UTC
- [Source: https://status.sendgrid.com/incidents/8l8ng5ylhx76](https://status.sendgrid.com/incidents/8l8ng5ylhx76)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/8l8ng5ylhx76@948093f98d39 → after incident\_version:258/8l8ng5ylhx76@8558ec3f89d6
- Change 3 of 7 for this incident

Incident page (full timeline): [SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States of America & Canada](https://rewindex.com/company/sendgrid/incidents/8l8ng5ylhx76.md)
## What changed

**1. Changed: Title**

```diff
- SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada
+ SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States of America & Canada
```

**2. Added: Update** (identified) · 2026-10-23 13:51 UTC

```diff
+ Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in United States of America & Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 12:43 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States](https://rewindex.com/change/rc93b31b732968f.md) | Normal progress |
| 2026-10-23 12:53 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada](https://rewindex.com/change/r1eb4beddcbff25.md) | Normal progress |
| 2026-10-23 13:53 UTC | Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States of America & Canada (this change) | Normal progress |
| 2026-10-23 15:54 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries in North America](https://rewindex.com/change/rbbb1d075886273.md) | Normal progress |
| 2026-10-23 16:43 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries in North America](https://rewindex.com/change/r843794f9f82285.md) | Normal progress |
| 2026-10-23 18:43 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries in North America](https://rewindex.com/change/rfa0b1b3be5a86e.md) | Normal progress |
| 2026-10-23 19:13 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada](https://rewindex.com/change/rff40b912760d60.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r1eb4beddcbff25.md) · Next: [change](https://rewindex.com/change/rbbb1d075886273.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r768896ec82f7ae · Markdown: https://rewindex.com/change/r768896ec82f7ae.md · JSON: https://rewindex.com/api/v1/changes/r768896ec82f7ae · Generated 2026-10-24T12:02:42.172Z