# New Relic: Incident updated: NGEP API internal JP down

> Incident updated: NGEP API internal JP down. Detected 2026-10-28 by Rewindex: what changed on New Relic’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r7622f89113443e
Last updated: 2026-10-28T09:43:45Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-28 09:43 UTC · Detected: 2026-10-28 09:43 UTC
- [Source: https://status.newrelic.com/incidents/svzfbz2071lk](https://status.newrelic.com/incidents/svzfbz2071lk)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)
- Versions: before incident\_version:283/svzfbz2071lk@a9379706d4f2 → after incident\_version:283/svzfbz2071lk@41dd49dab21c
- Change 2 of 3 for this incident

Incident page (full timeline): [NGEP API internal JP down](https://rewindex.com/company/new-relic/incidents/svzfbz2071lk.md)
## What changed

**1. Changed: Title**

```diff
- Next-Gen Entity Platform Issues
+ NGEP API internal JP down
```

**2. Changed: Status**

```diff
- investigating
+ resolved
```

**3. Added: Resolved time**

```diff
+ 2026-10-28 09:42 UTC
```

**4. Added: Affected components**

```diff
+ Dashboards : JP, UI : JP - Dashboards : JP
```

**5. Added: Update** (investigating) · 2026-10-28 09:35 UTC

```diff
+ We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.
```

**6. Added: Update** (resolved) · 2026-10-28 09:42 UTC

```diff
+ EndImpact triggered
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-28 09:33 UTC | [Major incident: Next-Gen Entity Platform Issues](https://rewindex.com/change/ie32bd0907664b4.md) | outage |
| 2026-10-28 09:43 UTC | Incident updated: NGEP API internal JP down (this change) | Normal progress |
| 2026-10-28 10:13 UTC | [Incident silently edited: Next-Gen Entity Platform Issues](https://rewindex.com/change/rc67ca76840a66f.md) | Normal progress |

Previous: [change](https://rewindex.com/change/ie32bd0907664b4.md) · Next: [change](https://rewindex.com/change/rc67ca76840a66f.md) · All New Relic changes: [timeline](https://rewindex.com/company/new-relic/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: NGEP API internal JP down on New Relic’s status page, changed 2026-10-28 09:43 UTC (change 2 of 3).

- Canonical URL: https://rewindex.com/change/r7622f89113443e
- Citation: New Relic, “Incident updated: NGEP API internal JP down” (2026-10-28 09:43 UTC). Archived by Rewindex: https://rewindex.com/change/r7622f89113443e (CC BY 4.0).
- Markdown link: `[New Relic: Incident updated: NGEP API internal JP down (2026-10-28)](https://rewindex.com/change/r7622f89113443e)`


---
Canonical: https://rewindex.com/change/r7622f89113443e · Markdown: https://rewindex.com/change/r7622f89113443e.md · JSON: https://rewindex.com/api/v1/changes/r7622f89113443e · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:14:27.620Z