# Elastic Cloud: Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)

**Summary:** _summary pending_
## Part of an outage event

- [Google Cloud europe-west2 outage, Oct 20, 2026: 19 vendors, 19 incidents](https://rewindex.com/events/2026-10-20-google-cloud-europe-west2)
- This incident blames Google Cloud as the cause. (hop 1, posted +43 min vs Google Cloud’s own post)
- Evidence: “…Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London) The infrastructure incident at our cloud provider affecting availability zone europe-west2-b…”

```mermaid
flowchart LR
  root["Google Cloud europe-west2<br/>posted 06:08 UTC"]:::root
  before["Posted before Google Cloud did<br/>1 vendor, 1 blamed Google Cloud<br/>JFrog"]:::blames
  root --> before
  h1["Within an hour<br/>4 vendors, 4 blamed Google Cloud<br/>Aiven, Northflank, Elastic Cloud, dbt Labs"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed Google Cloud<br/>MongoDB Atlas, Sourcegraph, CockroachDB, ClickHouse Cloud"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 1 blamed Google Cloud<br/>Grafana Cloud, Confluent"]:::blames
  root --> later
  me["Elastic Cloud (this incident)<br/>posted +43 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-20 09:23 UTC · Detected: 2026-10-20 09:23 UTC
- [Source: https://stspg.io/5hjf0b8sfxtp](https://stspg.io/5hjf0b8sfxtp)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before incident\_version:276/fqp6s6mdd9pt@aeef7daa6750 → after incident\_version:276/fqp6s6mdd9pt@4c084b585b5e
- Change 3 of 8 for this incident

Incident page (full timeline): [Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/company/elastic-cloud/incidents/fqp6s6mdd9pt.md)
## What changed

**1. Added: Update** (identified) · 2026-10-20 09:15 UTC

```diff
+ The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region is ongoing. Elastic Cloud Hosted: Most deployments with resources in the affected zone remain unavailable or degraded. We are seeing early, limited signs of recovery, and a small number of the initially affected deployments are recovering. We are continuing our mitigation work and will share more as recovery progresses. Elastic Serverless: We have taken steps to avoid placing new projects in the affected zone, and we are now rebalancing existing projects to other availability zones. We are seeing signs of recovery -  some projects remain unavailable or degraded in the meantime. Reduced capacity in the region may delay scaling and the creation of new resources. We do not yet have an estimated time for full recovery from our cloud provider. We are working closely with them and will provide the next update by 10:15am UTC.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 06:51 UTC | [Major incident: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/i6681fd0b30712e.md) | outage |
| 2026-10-20 08:03 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/rb51ab63552b5b5.md) | Normal progress |
| 2026-10-20 09:23 UTC | Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London) (this change) | Normal progress |
| 2026-10-20 10:33 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/rd6d7d34cb6023d.md) |  |
| 2026-10-20 12:43 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/rfe793d44c623ba.md) |  |
| 2026-10-20 14:23 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/r92ad6149617285.md) |  |
| 2026-10-20 17:33 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/r05d6eb26244fc9.md) |  |
| 2026-10-20 22:13 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/ra8c803a59ee5b6.md) |  |

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_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r6e5cd5ecad7f24 · Markdown: https://rewindex.com/change/r6e5cd5ecad7f24.md · JSON: https://rewindex.com/api/v1/changes/r6e5cd5ecad7f24 · Generated 2026-10-21T02:18:06.822Z