# Box: Incident updated: [Medium] Issue with multiple reports

> Incident updated: [Medium] Issue with multiple reports. Detected 2026-11-02 by Rewindex: what changed on Box’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r674e7b518262a0
Last updated: 2026-11-02T00:13:44Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-02 00:13 UTC · Detected: 2026-11-02 00:13 UTC
- [Source: https://stspg.io/jttbktzfwt3s](https://stspg.io/jttbktzfwt3s)
- [Company: Box](https://rewindex.com/company/box.md)
- Versions: before incident\_version:93/ykw1vy641q3p@af08698a76ae → after incident\_version:93/ykw1vy641q3p@1b20b442bc6c
- Change 2 of 2 for this incident

Incident page (full timeline): [\[Medium\] Issue with multiple reports](https://rewindex.com/company/box/incidents/ykw1vy641q3p.md)
## What changed

**1. Changed: Status**

```diff
- resolved
+ postmortem
```

**2. Added: Update** (postmortem) · 2026-11-02 00:05 UTC

```diff
+ We recently addressed issues that affected reporting and Admin Console insights in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. ‌ From September 29, 2026 to October 3, 2026, customers may have experienced outdated or unavailable data across select reports and Admin Console insights. A performance regression in our cloud-managed data warehouse introduced timeouts in our analytics data pipeline, which impacted data freshness until the provider resolved the underlying issue. Analysis ‌ Our analytics data pipeline is comprised of several scheduled jobs which maintain data freshness and accuracy. One of these jobs experienced substantially increased latency due to a performance regression introduced within our cloud-managed data warehouse. This led to the job exceeding timeout thresholds and failing to update the latest analytics data. Reporting and Admin Insights thereby became unable to serve this data, and temporarily displayed zeroed, delayed, or partially missing data in customer reports. ‌ On-call engineers manually mitigated these jobs by backfilling data in batches, while we simultaneously partnered with our cloud provider to identify a root cause. The issue was remediated when our cloud provider deployed a performance optimization addressing the underlying issue. Automated jobs resumed processing without timing out, completing a full backfill of all delayed analytics data and continually updating reporting data within typical freshness. ‌ Corrective Actions Box has initiated the following corrective actions: ‌ Designing and implementing a more scalable data model for our analytics pipeline to improve its overall performance and resilience to regressions in our cloud data warehouse. Enhancing observability for data analytics jobs and query performance to improve detection and diagnosis of similar incidents in the future. Partnering with our cloud provider to improve proactive detection and prevention of performance regressions. ‌ We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. ‌ Sincerely, ‌ The Box Team
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-30 18:08 UTC | [Major incident: \[Medium\] Issue with multiple reports](https://rewindex.com/change/ia99a59cb93ca71.md) | degradation |
| 2026-11-02 00:13 UTC | Incident updated: \[Medium\] Issue with multiple reports (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/ia99a59cb93ca71.md) · All Box changes: [timeline](https://rewindex.com/company/box/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: [Medium] Issue with multiple reports on Box’s status page, changed 2026-11-02 00:13 UTC (change 2 of 2).

- Canonical URL: https://rewindex.com/change/r674e7b518262a0
- Citation: Box, “Incident updated: [Medium] Issue with multiple reports” (2026-11-02 00:13 UTC). Archived by Rewindex: https://rewindex.com/change/r674e7b518262a0 (CC BY 4.0).
- Markdown link: `[Box: Incident updated: Medium Issue with multiple reports (2026-11-02)](https://rewindex.com/change/r674e7b518262a0)`


---
Canonical: https://rewindex.com/change/r674e7b518262a0 · Markdown: https://rewindex.com/change/r674e7b518262a0.md · JSON: https://rewindex.com/api/v1/changes/r674e7b518262a0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:59:38.054Z