# GitLab: Incident updated: 404s on customers.gitlab.com

> Incident updated: 404s on customers.gitlab.com. Detected 2026-10-20 by Rewindex: what changed on GitLab’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r63a5b0a88ff1b3
Last updated: 2026-10-20T23:53:36Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-20 23:53 UTC · Detected: 2026-10-20 23:53 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ad7e38fa8d54c04f58bf921](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ad7e38fa8d54c04f58bf921)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before incident\_version:188/6ad7e38fa8d54c04f58bf921@314eda3c8af4 → after incident\_version:188/6ad7e38fa8d54c04f58bf921@5dc1c422c2ab
- Change 4 of 5 for this incident

Incident page (full timeline): [404s on customers.gitlab.com](https://rewindex.com/company/gitlab/incidents/6ad7e38fa8d54c04f58bf921.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ monitoring
```

**2. Added: Update** (monitoring) · 2026-10-20 23:51 UTC

```diff
+ The Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 21:56 UTC | [Critical incident: 404s on customers.gitlab.com](https://rewindex.com/change/i7e587b652ffd3e.md) | outage |
| 2026-10-20 22:53 UTC | [Incident updated: 404s on customers.gitlab.com](https://rewindex.com/change/rcf35d09398dd51.md) | Normal progress |
| 2026-10-20 23:23 UTC | [Incident updated: 404s on customers.gitlab.com](https://rewindex.com/change/r46dcc0fe09d5dc.md) | Normal progress |
| 2026-10-20 23:53 UTC | Incident updated: 404s on customers.gitlab.com (this change) | Normal progress |
| 2026-10-21 01:24 UTC | [Incident updated: 404s on customers.gitlab.com](https://rewindex.com/change/r1e499b4a3f658f.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r46dcc0fe09d5dc.md) · Next: [change](https://rewindex.com/change/r1e499b4a3f658f.md) · All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: 404s on customers.gitlab.com on GitLab’s status page, changed 2026-10-20 23:53 UTC (change 4 of 5).

- Canonical URL: https://rewindex.com/change/r63a5b0a88ff1b3
- Citation: GitLab, “Incident updated: 404s on customers.gitlab.com” (2026-10-20 23:53 UTC). Archived by Rewindex: https://rewindex.com/change/r63a5b0a88ff1b3 (CC BY 4.0).
- Markdown link: `[GitLab: Incident updated: 404s on customers.gitlab.com (2026-10-20)](https://rewindex.com/change/r63a5b0a88ff1b3)`


---
Canonical: https://rewindex.com/change/r63a5b0a88ff1b3 · Markdown: https://rewindex.com/change/r63a5b0a88ff1b3.md · JSON: https://rewindex.com/api/v1/changes/r63a5b0a88ff1b3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:16:47.055Z