# Dynatrace: Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data

> Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data. Detected 2026-10-28 by Rewindex: what changed on Dynatrace’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r638f2bfb600e48
Last updated: 2026-10-28T17:03:46Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-28 17:03 UTC · Detected: 2026-10-28 17:03 UTC
- [Source: https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6ae0b7fa3e42aa05ed5adde8](https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6ae0b7fa3e42aa05ed5adde8)
- [Company: Dynatrace](https://rewindex.com/company/dynatrace.md)
- Versions: before incident\_version:275/6ae0b7fa3e42aa05ed5adde8@4a5d10418230 → after incident\_version:275/6ae0b7fa3e42aa05ed5adde8@478c628965fb
- Change 4 of 5 for this incident

Incident page (full timeline): [Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/company/dynatrace/incidents/6ae0b7fa3e42aa05ed5adde8.md)
## What changed

**1. Changed: Status**

```diff
- identified
+ monitoring
```

**2. Added: Update** (monitoring) · 2026-10-28 16:54 UTC

```diff
+ A fix has been implemented for the issue in ActiveGate version 1.347 that caused ingested syslog content to appear empty. This issue affected a small subset of customers who ingest non-standard syslog formats. Our team will continue to closely monitor the fix to ensure ongoing stability. Customers who implemented the previously provided workaround may now revert that change. Leaving the workaround in place will not have an adverse impact. If you continue to experience any issues, please open a support case or contact your account team, and we will assist you promptly.  We will provide an update once we have concluded our monitoring, or sooner should there be any developments. We appreciate your patience and continued partnership.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 17:04 UTC | [Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/change/r60e58c268fde2c.md) | Normal progress |
| 2026-10-27 17:13 UTC | [Incident silently edited: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/change/r1e009f822f2f86.md) | Normal progress |
| 2026-10-27 17:43 UTC | [Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/change/r11132d288a6311.md) | Normal progress |
| 2026-10-28 17:03 UTC | Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data (this change) | Normal progress |
| 2026-10-28 20:34 UTC | [Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data](https://rewindex.com/change/ra21dd20472f7ef.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r11132d288a6311.md) · Next: [change](https://rewindex.com/change/ra21dd20472f7ef.md) · All Dynatrace changes: [timeline](https://rewindex.com/company/dynatrace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data on Dynatrace’s status page, changed 2026-10-28 17:03 UTC (change 4 of 5).

- Canonical URL: https://rewindex.com/change/r638f2bfb600e48
- Citation: Dynatrace, “Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data” (2026-10-28 17:03 UTC). Archived by Rewindex: https://rewindex.com/change/r638f2bfb600e48 (CC BY 4.0).
- Markdown link: `[Dynatrace: Incident updated: Syslogs Ingested via ActiveGate version 1.347 Presenting Empty Data (2026-10-28)](https://rewindex.com/change/r638f2bfb600e48)`


---
Canonical: https://rewindex.com/change/r638f2bfb600e48 · Markdown: https://rewindex.com/change/r638f2bfb600e48.md · JSON: https://rewindex.com/api/v1/changes/r638f2bfb600e48 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:17:51.715Z