# LiveKit: Incident silently edited: Investigating failing calls and RoomService API failures in US East and dashboard issues

> Incident silently edited: Investigating failing calls and RoomService API failures in US East and dashboard issues. Detected 2026-11-01 by Rewindex: what changed on LiveKit’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r6226c9d14d8f25
Last updated: 2026-11-01T16:33:47Z

**Summary:** _summary pending_
- Kind: Silent edit · Label: not classified yet
- Changed: 2026-11-01 16:33 UTC · Detected: 2026-11-01 16:33 UTC
- [Source: https://status.livekit.io/incidents/vtwkvgmyjzmm](https://status.livekit.io/incidents/vtwkvgmyjzmm)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)
- Versions: before incident\_version:666/vtwkvgmyjzmm@9a82b0390060 → after incident\_version:666/vtwkvgmyjzmm@4ca184de5a8b
- Change 7 of 7 for this incident

Incident page (full timeline): [Investigating failing calls and RoomService API failures in US East and dashboard issues](https://rewindex.com/company/livekit/incidents/vtwkvgmyjzmm.md)
## What changed

**1. Changed: Title**

```diff
- Investigating failing calls and RoomService API failures in US Central/East and dashboard issues
+ Investigating failing calls and RoomService API failures in US East and dashboard issues
```

**2. Changed: Update** (investigating) · 2026-10-28 23:47 UTC

```diff
  …increased rate of failing outbound calls in US
- Central and
  US East. We will post another update with…
```

**3. Changed: Update** (resolved) · 2026-10-29 01:19 UTC

```diff
  …an upstream infrastructure provider affected our US East
- region, with impact also seen in US Central.
+ region.
  During this window: Inbound SIP calls in US…
  …this window: Inbound SIP calls in US East
- and US Central
  failed at elevated rates, with affected calls rejected…
  …request server errors in US East. Some participants
- in US East and US Central
  saw failed room joins or increased packet loss.…
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 00:03 UTC | [Incident updated: Investigating failing calls in US Central/East and dashboard issues](https://rewindex.com/change/rd15e32b3bf6be9.md) | Normal progress |
| 2026-10-29 00:13 UTC | [Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/change/rdc2e1f63daa5cf.md) | Normal progress |
| 2026-10-29 00:23 UTC | [Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/change/rd4a56d57b96348.md) | Normal progress |
| 2026-10-29 01:14 UTC | [Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/change/r886e547189c130.md) | Normal progress |
| 2026-11-01 15:43 UTC | [Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/change/r8d7f8f1825db60.md) |  |
| 2026-11-01 16:03 UTC | [Incident updated: Investigating failing calls and RoomService API failures in US Central/East and dashboard issues](https://rewindex.com/change/r5a21eba89f95b5.md) |  |
| 2026-11-01 16:33 UTC | Incident silently edited: Investigating failing calls and RoomService API failures in US East and dashboard issues (this change) |  |

Previous: [change](https://rewindex.com/change/r5a21eba89f95b5.md) · All LiveKit changes: [timeline](https://rewindex.com/company/livekit/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r6226c9d14d8f25 · Markdown: https://rewindex.com/change/r6226c9d14d8f25.md · JSON: https://rewindex.com/api/v1/changes/r6226c9d14d8f25 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T08:02:29.330Z