# Close: Incident updated: App is unavailable for some customers

> Incident updated: App is unavailable for some customers. Detected 2026-10-28 by Rewindex: what changed on Close’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r606812a82e0216
Last updated: 2026-10-28T18:44:19Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-28 18:44 UTC · Detected: 2026-10-28 18:44 UTC
- [Source: https://status.close.com/incidents/48gtf728w1s2](https://status.close.com/incidents/48gtf728w1s2)
- [Company: Close](https://rewindex.com/company/close.md)
- Versions: before incident\_version:128/48gtf728w1s2@ca4a9f7a4bf4 → after incident\_version:128/48gtf728w1s2@ea7a36355e0f
- Change 2 of 2 for this incident

Incident page (full timeline): [App is unavailable for some customers](https://rewindex.com/company/close/incidents/48gtf728w1s2.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-28 18:10 UTC
```

**3. Added: Update** (monitoring) · 2026-10-28 17:54 UTC

```diff
+ The issue has been identified and reverted. Monitoring to ensure everything goes back to normal.
```

**4. Added: Update** (resolved) · 2026-10-28 18:10 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-28 17:41 UTC | [Critical incident: App is unavailable for some customers](https://rewindex.com/change/i025beca9ae3287.md) | outage |
| 2026-10-28 18:44 UTC | Incident updated: App is unavailable for some customers (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/i025beca9ae3287.md) · All Close changes: [timeline](https://rewindex.com/company/close/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/r606812a82e0216 · Markdown: https://rewindex.com/change/r606812a82e0216.md · JSON: https://rewindex.com/api/v1/changes/r606812a82e0216 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T11:14:22.999Z