# Brex: Incident updated: Unable to deliver SMS to some French phone numbers

> Incident updated: Unable to deliver SMS to some French phone numbers. Detected 2026-10-28 by Rewindex: what changed on Brex’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r57bd1d5bdac998
Last updated: 2026-10-28T15:44:06Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-28 15:44 UTC · Detected: 2026-10-28 15:44 UTC
- [Source: https://stspg.io/xmw7wy0462q4](https://stspg.io/xmw7wy0462q4)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before incident\_version:217/d5cgl1mmngkz@e683a4d33488 → after incident\_version:217/d5cgl1mmngkz@1adc6a45ae9c
- Change 3 of 4 for this incident

Incident page (full timeline): [Unable to deliver SMS to some French phone numbers](https://rewindex.com/company/brex/incidents/d5cgl1mmngkz.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-10-28 15:35 UTC

```diff
+ We’re continuing to work with Twilio and their carrier partners to restore SMS delivery to French phone numbers on the Orange network. The carrier partners have confirmed the issue stems from a recent update to the SMS spam filter blocklist managed by a2fm. This change has unintentionally impacted multiple providers. Their technical team is actively working to reconcile the records and resolve the issue. We will continue to closely monitor their progress.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 15:55 UTC | [Major incident: Unable to deliver SMS to some French phone numbers](https://rewindex.com/change/i4eebf53d688ee2.md) | outage |
| 2026-10-22 15:13 UTC | [Incident updated: Unable to deliver SMS to some French phone numbers](https://rewindex.com/change/ra33e4ad8dcd0d9.md) | Normal progress |
| 2026-10-28 15:44 UTC | Incident updated: Unable to deliver SMS to some French phone numbers (this change) | Normal progress |
| 2026-10-30 16:53 UTC | [Incident updated: Unable to deliver SMS to Orange in France](https://rewindex.com/change/r37d89f73ba78d4.md) | Normal progress |

Previous: [change](https://rewindex.com/change/ra33e4ad8dcd0d9.md) · Next: [change](https://rewindex.com/change/r37d89f73ba78d4.md) · All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Unable to deliver SMS to some French phone numbers on Brex’s status page, changed 2026-10-28 15:44 UTC (change 3 of 4).

- Canonical URL: https://rewindex.com/change/r57bd1d5bdac998
- Citation: Brex, “Incident updated: Unable to deliver SMS to some French phone numbers” (2026-10-28 15:44 UTC). Archived by Rewindex: https://rewindex.com/change/r57bd1d5bdac998 (CC BY 4.0).
- Markdown link: `[Brex: Incident updated: Unable to deliver SMS to some French phone numbers (2026-10-28)](https://rewindex.com/change/r57bd1d5bdac998)`


---
Canonical: https://rewindex.com/change/r57bd1d5bdac998 · Markdown: https://rewindex.com/change/r57bd1d5bdac998.md · JSON: https://rewindex.com/api/v1/changes/r57bd1d5bdac998 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:21:46.923Z