# Twilio: Incident updated: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines

> Incident updated: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines. Detected 2026-10-30 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r57697aa4829d88
Last updated: 2026-10-30T19:13:46Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-30 19:13 UTC · Detected: 2026-10-30 19:13 UTC
- [Source: https://status.twilio.com/incidents/2c6hzdy14lwb](https://status.twilio.com/incidents/2c6hzdy14lwb)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/2c6hzdy14lwb@c95ea614e0c1 → after incident\_version:125/2c6hzdy14lwb@fe14d7e5ca5a
- Change 3 of 3 for this incident

Incident page (full timeline): [Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines](https://rewindex.com/company/twilio/incidents/2c6hzdy14lwb.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-30 19:09 UTC
```

**3. Added: Update** (monitoring) · 2026-10-30 19:08 UTC

```diff
+ We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Smart in Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

**4. Added: Update** (resolved) · 2026-10-30 19:09 UTC

```diff
+ The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Smart in Philippines are operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-30 17:03 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines](https://rewindex.com/change/rfcf54448792618.md) | Normal progress |
| 2026-10-30 19:03 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines](https://rewindex.com/change/rf52fa051305c9d.md) | Normal progress |
| 2026-10-30 19:13 UTC | Incident updated: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/rf52fa051305c9d.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r57697aa4829d88 · Markdown: https://rewindex.com/change/r57697aa4829d88.md · JSON: https://rewindex.com/api/v1/changes/r57697aa4829d88 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T12:11:40.220Z