# Twilio: Incident updated: Gateway API (Lookup API) Failure Increase on Three in United Kingdom

> Incident updated: Gateway API (Lookup API) Failure Increase on Three in United Kingdom. Detected 2026-10-27 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r53ef3074016083
Last updated: 2026-10-27T16:23:59Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-27 16:23 UTC · Detected: 2026-10-27 16:23 UTC
- [Source: https://status.twilio.com/incidents/p0prlbcfc4vg](https://status.twilio.com/incidents/p0prlbcfc4vg)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/p0prlbcfc4vg@faa68f317101 → after incident\_version:125/p0prlbcfc4vg@08f883b930db
- Change 1 of 3 for this incident

Incident page (full timeline): [Gateway API (Lookup API) Failure Increase on Three in United Kingdom](https://rewindex.com/company/twilio/incidents/p0prlbcfc4vg.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-10-27 16:17 UTC

```diff
+ Twilio customers may be experiencing failure responses for Lookup API transactions on Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 16:23 UTC | Incident updated: Gateway API (Lookup API) Failure Increase on Three in United Kingdom (this change) | Normal progress |
| 2026-10-27 17:33 UTC | [Incident updated: Gateway API (Lookup API) Failure Increase on Three in United Kingdom](https://rewindex.com/change/rd4b2bf421e4d44.md) | Normal progress |
| 2026-10-27 19:44 UTC | [Incident updated: Gateway API (Lookup API) Failure Increase on Three in United Kingdom](https://rewindex.com/change/r655f8d91f6d7e8.md) | Normal progress |

Next: [change](https://rewindex.com/change/rd4b2bf421e4d44.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Gateway API (Lookup API) Failure Increase on Three in United Kingdom on Twilio’s status page, changed 2026-10-27 16:23 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/r53ef3074016083
- Citation: Twilio, “Incident updated: Gateway API (Lookup API) Failure Increase on Three in United Kingdom” (2026-10-27 16:23 UTC). Archived by Rewindex: https://rewindex.com/change/r53ef3074016083 (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Gateway API (Lookup API) Failure Increase on Three in United Kingdom (2026-10-27)](https://rewindex.com/change/r53ef3074016083)`


---
Canonical: https://rewindex.com/change/r53ef3074016083 · Markdown: https://rewindex.com/change/r53ef3074016083.md · JSON: https://rewindex.com/api/v1/changes/r53ef3074016083 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:19:38.827Z