# Zendesk: Incident silently edited: Some customers are encountering CF error messages accessing Zendesk Support

> Incident silently edited: Some customers are encountering CF error messages accessing Zendesk Support. Detected 2026-10-29 by Rewindex: what changed on Zendesk’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r52a54248a4902d
Last updated: 2026-10-29T01:13:02Z

**Summary:** _summary pending_
- Kind: Silent edit · Label: not classified yet
- Changed: 2026-10-29 01:13 UTC · Detected: 2026-10-29 01:13 UTC
- [Source: https://status.zendesk.com/incidents/10502](https://status.zendesk.com/incidents/10502)
- [Company: Zendesk](https://rewindex.com/company/zendesk.md)
- Versions: before incident\_version:332/10502@b43304ad406d → after incident\_version:332/10502@99730fedbf20
- Change 2 of 4 for this incident

Incident page (full timeline): [Some customers are encountering CF error messages accessing Zendesk Support](https://rewindex.com/company/zendesk/incidents/10502.md)
## What changed

**1. Changed: Impact**

```diff
- major
+ critical
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 00:10 UTC | [Critical incident: Some customers are encountering CF error messages accessing Zendesk Support](https://rewindex.com/change/i5427b3851d7749.md) | critical |
| 2026-10-29 01:13 UTC | Incident silently edited: Some customers are encountering CF error messages accessing Zendesk Support (this change) |  |
| 2026-10-29 04:33 UTC | [Incident updated: Some customers are encountering CF error messages accessing Zendesk Support](https://rewindex.com/change/r53b3883b5aeccf.md) |  |
| 2026-10-29 08:03 UTC | [Incident updated: Some customers are encountering CF error messages accessing Zendesk Support](https://rewindex.com/change/ra2e4a3e0615a7b.md) |  |

Previous: [change](https://rewindex.com/change/i5427b3851d7749.md) · Next: [change](https://rewindex.com/change/r53b3883b5aeccf.md) · All Zendesk changes: [timeline](https://rewindex.com/company/zendesk/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r52a54248a4902d · Markdown: https://rewindex.com/change/r52a54248a4902d.md · JSON: https://rewindex.com/api/v1/changes/r52a54248a4902d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T09:33:47.407Z