# Backblaze: Incident updated: Customers in the EU region might be facing issues accessing some files

> Incident updated: Customers in the EU region might be facing issues accessing some files. Detected 2026-11-05 by Rewindex: what changed on Backblaze’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r4e943a05482b7e
Last updated: 2026-11-05T14:08:49Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-11-05 14:08 UTC · Detected: 2026-11-05 14:08 UTC
- Source: n/a
- [Company: Backblaze](https://rewindex.com/company/backblaze.md)
- Versions: before incident\_version:80/m-b6738e1f-0531-4943-ba84-b6bc2d0c5402@686f1eeecafd → after incident\_version:80/m-b6738e1f-0531-4943-ba84-b6bc2d0c5402@3e6b55700a67
- Change 1 of 1 for this incident

Incident page (full timeline): [Customers in the EU region might be facing issues accessing some files](https://rewindex.com/company/backblaze/incidents/m-b6738e1f-0531-4943-ba84-b6bc2d0c5402.md)
## What changed

**1. Changed: Status**

```diff
- in_progress
+ completed
```

**2. Added: Resolved time**

```diff
+ 2026-11-05 14:01 UTC
```

**3. Removed: Update** (in_progress) · 2026-11-05 05:01 UTC

```diff
- We are investigating an issue in the EU region where a subset of customer files may be temporarily unavailable
```

**4. Added: Update** (completed) · 2026-11-05 05:01 UTC

```diff
+ We are investigating an issue in the EU region where a subset of customer files may be temporarily unavailable
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-05 14:08 UTC | Incident updated: Customers in the EU region might be facing issues accessing some files (this change) | Normal progress |

All Backblaze changes: [timeline](https://rewindex.com/company/backblaze/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Customers in the EU region might be facing issues accessing some files on Backblaze’s status page, changed 2026-11-05 14:08 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/r4e943a05482b7e
- Citation: Backblaze, “Incident updated: Customers in the EU region might be facing issues accessing some files” (2026-11-05 14:08 UTC). Archived by Rewindex: https://rewindex.com/change/r4e943a05482b7e (CC BY 4.0).
- Markdown link: `[Backblaze: Incident updated: Customers in the EU region might be facing issues accessing some files (2026-11-05)](https://rewindex.com/change/r4e943a05482b7e)`


---
Canonical: https://rewindex.com/change/r4e943a05482b7e · Markdown: https://rewindex.com/change/r4e943a05482b7e.md · JSON: https://rewindex.com/api/v1/changes/r4e943a05482b7e · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:21:23.375Z