# Twilio: Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-19 23:33 UTC · Detected: 2026-10-19 23:33 UTC
- [Source: https://stspg.io/5p5wt99kk7y9](https://stspg.io/5p5wt99kk7y9)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/bhw33yrw9g3x@5d293d35373f → after incident\_version:125/bhw33yrw9g3x@75e35bdad965
- Change 4 of 5 for this incident

Incident page (full timeline): [SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/company/twilio/incidents/bhw33yrw9g3x.md)
## What changed

**1. Changed: Status**

```diff
- monitoring
+ identified
```

**2. Added: Update** (identified) · 2026-10-19 23:31 UTC

```diff
+ Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 18:03 UTC | [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r416dadbaa3dc70.md) |  |
| 2026-10-19 19:53 UTC | [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/re385ade8e3a750.md) |  |
| 2026-10-19 21:53 UTC | [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r932b610667c8a8.md) |  |
| 2026-10-19 23:33 UTC | Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy (this change) |  |
| 2026-10-20 00:33 UTC | [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Italy](https://rewindex.com/change/r68e7455126f4ed.md) |  |

Previous: [change](https://rewindex.com/change/r932b610667c8a8.md) · Next: [change](https://rewindex.com/change/r68e7455126f4ed.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
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Canonical: https://rewindex.com/change/r4c2b88ca4c23ef · Markdown: https://rewindex.com/change/r4c2b88ca4c23ef.md · JSON: https://rewindex.com/api/v1/changes/r4c2b88ca4c23ef · Generated 2026-10-20T01:30:17.816Z