# Twilio: Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom

> Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom. Detected 2026-11-09 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r490019065e888b
Last updated: 2026-11-09T21:53:49Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-09 21:53 UTC · Detected: 2026-11-09 21:53 UTC
- [Source: https://status.twilio.com/incidents/jlw5t054g7jt](https://status.twilio.com/incidents/jlw5t054g7jt)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/jlw5t054g7jt@dfcd9155b7a0 → after incident\_version:125/jlw5t054g7jt@4a7e909a85c0
- Change 4 of 4 for this incident

Incident page (full timeline): [Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom](https://rewindex.com/company/twilio/incidents/jlw5t054g7jt.md)
## What changed

**1. Changed: Status**

```diff
- monitoring
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-11-09 21:52 UTC
```

**3. Added: Update** (resolved) · 2026-11-09 21:52 UTC

```diff
+ The incident has been resolved and voice calls between Twilio and network subscribers on affected networks in the United Kingdom are operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-09 16:53 UTC | [Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in the United Kingdom of Great Britain and Northern Ireland](https://rewindex.com/change/rc4e8061154823d.md) | Normal progress |
| 2026-11-09 17:53 UTC | [Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom](https://rewindex.com/change/r67a490bce9fad4.md) | Normal progress |
| 2026-11-09 19:54 UTC | [Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom](https://rewindex.com/change/r586b6d3c4d8b68.md) | Normal progress |
| 2026-11-09 21:53 UTC | Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/r586b6d3c4d8b68.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom on Twilio’s status page, changed 2026-11-09 21:53 UTC (change 4 of 4).

- Canonical URL: https://rewindex.com/change/r490019065e888b
- Citation: Twilio, “Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom” (2026-11-09 21:53 UTC). Archived by Rewindex: https://rewindex.com/change/r490019065e888b (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (2026-11-09)](https://rewindex.com/change/r490019065e888b)`


---
Canonical: https://rewindex.com/change/r490019065e888b · Markdown: https://rewindex.com/change/r490019065e888b.md · JSON: https://rewindex.com/api/v1/changes/r490019065e888b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T04:59:36.598Z