# SendGrid: Incident updated: Customer's Unable to Create New Requests for Hosting and Porting

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-21 16:33 UTC · Detected: 2026-10-21 16:33 UTC
- [Source: https://stspg.io/sr6ssm036275](https://stspg.io/sr6ssm036275)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/d5mvyn2zjvwz@76bb819ec944 → after incident\_version:258/d5mvyn2zjvwz@bffd961a7dfb
- Change 1 of 2 for this incident

Incident page (full timeline): [Customer's Unable to Create New Requests for Hosting and Porting](https://rewindex.com/company/sendgrid/incidents/d5mvyn2zjvwz.md)
## What changed

**1. Changed: Status**

```diff
- identified
+ monitoring
```

**2. Added: Update** (monitoring) · 2026-10-21 16:30 UTC

```diff
+ We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-21 16:33 UTC | Incident updated: Customer's Unable to Create New Requests for Hosting and Porting (this change) |  |
| 2026-10-21 17:03 UTC | [Incident updated: Customer's Unable to Create New Requests for Hosting and Porting](https://rewindex.com/change/rfeefa32f83e3a7.md) |  |

Next: [change](https://rewindex.com/change/rfeefa32f83e3a7.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r47e6691442081c · Markdown: https://rewindex.com/change/r47e6691442081c.md · JSON: https://rewindex.com/api/v1/changes/r47e6691442081c · Generated 2026-10-22T01:29:49.226Z