# Twilio: Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-19 10:03 UTC · Detected: 2026-10-19 10:03 UTC
- [Source: https://stspg.io/5x8jhfr1f2sy](https://stspg.io/5x8jhfr1f2sy)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/h7pykppyzdbd@d0b1665bb4be → after incident\_version:125/h7pykppyzdbd@26c6549b88c6
- Change 4 of 5 for this incident

Incident page (full timeline): [SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/company/twilio/incidents/h7pykppyzdbd.md)
## What changed

**1. Added: Update** (identified) · 2026-10-19 09:58 UTC

```diff
+ Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 02:53 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r033ad2c44a20bd.md) | Normal progress |
| 2026-10-19 03:53 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/raf2b469ffc1b5c.md) | Normal progress |
| 2026-10-19 05:53 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/rb4ff765ed41017.md) | Normal progress |
| 2026-10-19 10:03 UTC | Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (this change) | Normal progress |
| 2026-10-19 18:03 UTC | [Incident updated: SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/rb7c9e19a3694e2.md) |  |

Previous: [change](https://rewindex.com/change/rb4ff765ed41017.md) · Next: [change](https://rewindex.com/change/rb7c9e19a3694e2.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
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Canonical: https://rewindex.com/change/r479788088b67ea · Markdown: https://rewindex.com/change/r479788088b67ea.md · JSON: https://rewindex.com/api/v1/changes/r479788088b67ea · Generated 2026-10-19T21:44:30.089Z