# Sinch: Incident updated: Customer Support - Ticketing System

> Incident updated: Customer Support - Ticketing System. Detected 2026-11-12 by Rewindex: what changed on Sinch’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r46e5d9f6a2ba2b
Last updated: 2026-11-12T19:43:36Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-12 19:43 UTC · Detected: 2026-11-12 19:43 UTC
- [Source: https://status.sinch.com/incidents/81vznc85l1yp](https://status.sinch.com/incidents/81vznc85l1yp)
- [Company: Sinch](https://rewindex.com/company/sinch.md)
- Versions: before incident\_version:703/81vznc85l1yp@f83fa4db3381 → after incident\_version:703/81vznc85l1yp@83d232fed88a
- Change 2 of 3 for this incident

Incident page (full timeline): [Customer Support - Ticketing System](https://rewindex.com/company/sinch/incidents/81vznc85l1yp.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-11-12 19:34 UTC

```diff
+ The issue has been identified and is tied to a larger ongoing issue with Microsoft services.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 19:14 UTC | [Critical incident: Customer Support - Ticketing System](https://rewindex.com/change/i815c868f28779c.md) | critical |
| 2026-11-12 19:43 UTC | Incident updated: Customer Support - Ticketing System (this change) |  |
| 2026-11-12 22:23 UTC | [Incident updated: Customer Support - Ticketing System](https://rewindex.com/change/r505b871c0db13b.md) |  |

Previous: [change](https://rewindex.com/change/i815c868f28779c.md) · Next: [change](https://rewindex.com/change/r505b871c0db13b.md) · All Sinch changes: [timeline](https://rewindex.com/company/sinch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Customer Support - Ticketing System on Sinch’s status page, changed 2026-11-12 19:43 UTC (change 2 of 3).

- Canonical URL: https://rewindex.com/change/r46e5d9f6a2ba2b
- Citation: Sinch, “Incident updated: Customer Support - Ticketing System” (2026-11-12 19:43 UTC). Archived by Rewindex: https://rewindex.com/change/r46e5d9f6a2ba2b (CC BY 4.0).
- Markdown link: `[Sinch: Incident updated: Customer Support - Ticketing System (2026-11-12)](https://rewindex.com/change/r46e5d9f6a2ba2b)`


---
Canonical: https://rewindex.com/change/r46e5d9f6a2ba2b · Markdown: https://rewindex.com/change/r46e5d9f6a2ba2b.md · JSON: https://rewindex.com/api/v1/changes/r46e5d9f6a2ba2b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T02:17:39.710Z