# Twilio: Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile

> Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile. Detected 2026-11-09 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r435f855c644aec
Last updated: 2026-11-09T17:23:53Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-09 17:23 UTC · Detected: 2026-11-09 17:23 UTC
- [Source: https://status.twilio.com/incidents/fl6ndjltfkp3](https://status.twilio.com/incidents/fl6ndjltfkp3)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/fl6ndjltfkp3@0da4d9283809 → after incident\_version:125/fl6ndjltfkp3@0dc8b9510405
- Change 1 of 7 for this incident

Incident page (full timeline): [Voice Call Failures from a Subset of Twilio Phone Numbers to Chile](https://rewindex.com/company/twilio/incidents/fl6ndjltfkp3.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-11-09 17:22 UTC

```diff
+ Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-09 17:23 UTC | Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (this change) | Normal progress |
| 2026-11-09 18:33 UTC | [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile](https://rewindex.com/change/raad609cd169f19.md) | Normal progress |
| 2026-11-09 20:33 UTC | [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile](https://rewindex.com/change/rd4cedf11930d67.md) | Normal progress |
| 2026-11-10 00:33 UTC | [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile](https://rewindex.com/change/re17e181ee281a0.md) | Normal progress |
| 2026-11-10 06:53 UTC | [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile](https://rewindex.com/change/rc1b61aa8fe96a6.md) | Normal progress |
| 2026-11-10 09:03 UTC | [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile](https://rewindex.com/change/rc7fc6680fdd17d.md) | Normal progress |
| 2026-11-10 12:23 UTC | [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile](https://rewindex.com/change/r38760df8edec92.md) |  |

Next: [change](https://rewindex.com/change/raad609cd169f19.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile on Twilio’s status page, changed 2026-11-09 17:23 UTC (change 1 of 7).

- Canonical URL: https://rewindex.com/change/r435f855c644aec
- Citation: Twilio, “Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile” (2026-11-09 17:23 UTC). Archived by Rewindex: https://rewindex.com/change/r435f855c644aec (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (2026-11-09)](https://rewindex.com/change/r435f855c644aec)`


---
Canonical: https://rewindex.com/change/r435f855c644aec · Markdown: https://rewindex.com/change/r435f855c644aec.md · JSON: https://rewindex.com/api/v1/changes/r435f855c644aec · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T18:53:57.053Z