# Help Scout: Incident updated: Possible email delays for Microsoft 365 / Outlook users

> Incident updated: Possible email delays for Microsoft 365 / Outlook users. Detected 2026-11-14 by Rewindex: what changed on Help Scout’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r4251b5d96751f0
Last updated: 2026-11-14T00:03:39Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-14 00:03 UTC · Detected: 2026-11-14 00:03 UTC
- [Source: https://status.helpscout.com/incidents/9tlmwm95svgd](https://status.helpscout.com/incidents/9tlmwm95svgd)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)
- Versions: before incident\_version:330/9tlmwm95svgd@f6b68472ebc2 → after incident\_version:330/9tlmwm95svgd@a505520768af
- Change 1 of 1 for this incident

Incident page (full timeline): [Possible email delays for Microsoft 365 / Outlook users](https://rewindex.com/company/help-scout/incidents/9tlmwm95svgd.md)
## What changed

**1. Changed: Status**

```diff
- monitoring
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-11-14 00:02 UTC
```

**3. Added: Update** (resolved) · 2026-11-14 00:02 UTC

```diff
+ Microsoft is reporting that Microsoft 365 services have recovered and sustained service recovery has continued across most platforms. While Microsoft are continuing to monitor this issue, we're going to close up this event on our side. Thanks for your patience folks!
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-14 00:03 UTC | Incident updated: Possible email delays for Microsoft 365 / Outlook users (this change) |  |

All Help Scout changes: [timeline](https://rewindex.com/company/help-scout/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Possible email delays for Microsoft 365 / Outlook users on Help Scout’s status page, changed 2026-11-14 00:03 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/r4251b5d96751f0
- Citation: Help Scout, “Incident updated: Possible email delays for Microsoft 365 / Outlook users” (2026-11-14 00:03 UTC). Archived by Rewindex: https://rewindex.com/change/r4251b5d96751f0 (CC BY 4.0).
- Markdown link: `[Help Scout: Incident updated: Possible email delays for Microsoft 365 / Outlook users (2026-11-14)](https://rewindex.com/change/r4251b5d96751f0)`


---
Canonical: https://rewindex.com/change/r4251b5d96751f0 · Markdown: https://rewindex.com/change/r4251b5d96751f0.md · JSON: https://rewindex.com/api/v1/changes/r4251b5d96751f0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T08:48:56.790Z