# Bandwidth: Incident updated: Australia based SMS Messaging Incident

> Incident updated: Australia based SMS Messaging Incident. Detected 2026-10-20 by Rewindex: what changed on Bandwidth’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r3c623358d0df5b
Last updated: 2026-10-20T17:13:09Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-20 17:13 UTC · Detected: 2026-10-20 17:13 UTC
- [Source: https://stspg.io/6byd9rrvqv19](https://stspg.io/6byd9rrvqv19)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)
- Versions: before incident\_version:690/y2pxh3c11j76@f9b78bec1e28 → after incident\_version:690/y2pxh3c11j76@0ee2915f73db
- Change 1 of 4 for this incident

Incident page (full timeline): [Australia based SMS Messaging Incident](https://rewindex.com/company/bandwidth/incidents/y2pxh3c11j76.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-10-20 17:03 UTC

```diff
+ Teams have identified the source of this incident as an off-network vendor condition. Teams are working with the impacted vendor to restore expected messaging behaviors.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 17:13 UTC | Incident updated: Australia based SMS Messaging Incident (this change) | Normal progress |
| 2026-10-20 18:53 UTC | [Incident updated: Australia based SMS Messaging Incident](https://rewindex.com/change/rfc57c9dc08e4ba.md) | Normal progress |
| 2026-10-20 20:03 UTC | [Incident updated: Australia based SMS Messaging Incident](https://rewindex.com/change/r34bf609a5840d1.md) | Normal progress |
| 2026-10-21 09:23 UTC | [Incident updated: Australia based SMS Messaging Incident](https://rewindex.com/change/r538046e73e4d67.md) | Normal progress |

Next: [change](https://rewindex.com/change/rfc57c9dc08e4ba.md) · All Bandwidth changes: [timeline](https://rewindex.com/company/bandwidth/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Australia based SMS Messaging Incident on Bandwidth’s status page, changed 2026-10-20 17:13 UTC (change 1 of 4).

- Canonical URL: https://rewindex.com/change/r3c623358d0df5b
- Citation: Bandwidth, “Incident updated: Australia based SMS Messaging Incident” (2026-10-20 17:13 UTC). Archived by Rewindex: https://rewindex.com/change/r3c623358d0df5b (CC BY 4.0).
- Markdown link: `[Bandwidth: Incident updated: Australia based SMS Messaging Incident (2026-10-20)](https://rewindex.com/change/r3c623358d0df5b)`


---
Canonical: https://rewindex.com/change/r3c623358d0df5b · Markdown: https://rewindex.com/change/r3c623358d0df5b.md · JSON: https://rewindex.com/api/v1/changes/r3c623358d0df5b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:36:21.727Z