# Zoom: Incident updated: Service Degradation Affecting Zoom Inbound SMS Service in the AU region

> Incident updated: Service Degradation Affecting Zoom Inbound SMS Service in the AU region. Detected 2026-11-09 by Rewindex: what changed on Zoom’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r3ad784b206dde3
Last updated: 2026-11-09T00:43:47Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-09 00:43 UTC · Detected: 2026-11-09 00:43 UTC
- [Source: https://status.zoom.us/incidents/24hyksy87wl0](https://status.zoom.us/incidents/24hyksy87wl0)
- [Company: Zoom](https://rewindex.com/company/zoom.md)
- Versions: before incident\_version:117/24hyksy87wl0@840167600a30 → after incident\_version:117/24hyksy87wl0@274a4c932dfc
- Change 1 of 3 for this incident

Incident page (full timeline): [Service Degradation Affecting Zoom Inbound SMS Service in the AU region](https://rewindex.com/company/zoom/incidents/24hyksy87wl0.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-11-09 00:42 UTC

```diff
+ We have successfully identified the root cause affecting Zoom Inbound SMS Service in the AU region. Outbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-09 00:43 UTC | Incident updated: Service Degradation Affecting Zoom Inbound SMS Service in the AU region (this change) | Normal progress |
| 2026-11-09 01:03 UTC | [Incident updated: Service Degradation Affecting Zoom Inbound SMS Service in the AU region](https://rewindex.com/change/r9d99a9bc1fbb61.md) | Normal progress |
| 2026-11-09 01:13 UTC | [Incident updated: Service Degradation Affecting Zoom Inbound SMS Service in the AU region](https://rewindex.com/change/r1e99997020ad70.md) | Normal progress |

Next: [change](https://rewindex.com/change/r9d99a9bc1fbb61.md) · All Zoom changes: [timeline](https://rewindex.com/company/zoom/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Service Degradation Affecting Zoom Inbound SMS Service in the AU region on Zoom’s status page, changed 2026-11-09 00:43 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/r3ad784b206dde3
- Citation: Zoom, “Incident updated: Service Degradation Affecting Zoom Inbound SMS Service in the AU region” (2026-11-09 00:43 UTC). Archived by Rewindex: https://rewindex.com/change/r3ad784b206dde3 (CC BY 4.0).
- Markdown link: `[Zoom: Incident updated: Service Degradation Affecting Zoom Inbound SMS Service in the AU region (2026-11-09)](https://rewindex.com/change/r3ad784b206dde3)`


---
Canonical: https://rewindex.com/change/r3ad784b206dde3 · Markdown: https://rewindex.com/change/r3ad784b206dde3.md · JSON: https://rewindex.com/api/v1/changes/r3ad784b206dde3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-09T16:50:02.031Z