# Okta: Incident updated: Degraded Performance: Delays in Outbound SMS Delivery

> Incident updated: Degraded Performance: Delays in Outbound SMS Delivery. Detected 2026-11-04 by Rewindex: what changed on Okta’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r39f0cf5c76b70b
Last updated: 2026-11-04T18:58:33Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Wording only (typesafe/jev-1.13-20260917)
- Changed: 2026-11-04 18:58 UTC · Detected: 2026-11-04 18:58 UTC
- [Source: https://status.okta.com/\#incident/a9CWR0000002OZK2A2](https://status.okta.com/#incident/a9CWR0000002OZK2A2)
- [Company: Okta](https://rewindex.com/company/okta.md)
- Versions: before incident\_version:314/I-11899@0f73e9f3c590 → after incident\_version:314/I-11899@6a9b49d820ee
- Change 2 of 2 for this incident

Incident page (full timeline): [Degraded Performance: Delays in Outbound SMS Delivery](https://rewindex.com/company/okta/incidents/I-11899.md)
## What changed

**1. Removed: Update** (monitoring) · 2026-11-04 18:32 UTC

```diff
- On October 28, 2026, at 9:45 AM PT, the Engineering Team became aware of an issue with the email service that caused delayed or failed delivery of outbound SMS messages, including two-factor authentication (2FA) verification codes and SMS alerts. Initial findings indicate this is tied to a service disruption with our downstream telephony carrier, China Mobile. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps or email. We are actively working with the carrier to monitor the situation and will share our next update as soon as more information becomes available.
```

**2. Added: Update** (monitoring) · 2026-11-04 18:52 UTC

```diff
+ On October 28, 2026, at 9:45 AM PT, the Engineering Team became aware of an issue with the email service that caused delayed or failed delivery of outbound SMS messages, including two-factor authentication (2FA) verification codes and SMS alerts. Initial findings indicate this is tied to a service disruption with our downstream telephony carrier, China Mobile. Users waiting on verification codes may experience delays of several minutes. If available, please opt for backup verification methods such as authenticator apps or email. We are actively working with the carrier to monitor the situation and will share our next update as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-04 18:38 UTC | [Incident updated: Degraded Performance: Delays in Outbound SMS Delivery](https://rewindex.com/change/r21d081b8381994.md) | Normal progress |
| 2026-11-04 18:58 UTC | Incident updated: Degraded Performance: Delays in Outbound SMS Delivery (this change) | Wording only |

Previous: [change](https://rewindex.com/change/r21d081b8381994.md) · All Okta changes: [timeline](https://rewindex.com/company/okta/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Degraded Performance: Delays in Outbound SMS Delivery on Okta’s status page, changed 2026-11-04 18:58 UTC (change 2 of 2).

- Canonical URL: https://rewindex.com/change/r39f0cf5c76b70b
- Citation: Okta, “Incident updated: Degraded Performance: Delays in Outbound SMS Delivery” (2026-11-04 18:58 UTC). Archived by Rewindex: https://rewindex.com/change/r39f0cf5c76b70b (CC BY 4.0).
- Markdown link: `[Okta: Incident updated: Degraded Performance: Delays in Outbound SMS Delivery (2026-11-04)](https://rewindex.com/change/r39f0cf5c76b70b)`


---
Canonical: https://rewindex.com/change/r39f0cf5c76b70b · Markdown: https://rewindex.com/change/r39f0cf5c76b70b.md · JSON: https://rewindex.com/api/v1/changes/r39f0cf5c76b70b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:01:25.577Z