# Salesforce: Incident updated: Performance Degradation: Email Studio

> Incident updated: Performance Degradation: Email Studio. Detected 2026-10-26 by Rewindex: what changed on Salesforce’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r399147b08b445e
Last updated: 2026-10-26T15:33:00Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-26 15:33 UTC · Detected: 2026-10-26 15:33 UTC
- [Source: https://status.salesforce.com/incidents/20004532](https://status.salesforce.com/incidents/20004532)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before incident\_version:130/20004532@350c8520d623 → after incident\_version:130/20004532@462c4c4ef1a2
- Change 1 of 3 for this incident

Incident page (full timeline): [Performance Degradation: Email Studio](https://rewindex.com/company/salesforce/incidents/20004532.md)
## What changed

**1. Changed: Start time**

```diff
- 2026-10-26 13:10 UTC
+ 2026-10-26 12:10 UTC
```

**2. Added: Update** (update) · 2026-10-26 15:03 UTC

```diff
+ We’re investigating an issue impacting outbound email functionality on Stack 7. Initial findings indicate a significant decrease in database storage activity and elevated processor utilization on an associated database instance. We’re checking these observations to determine the underlying cause, with additional resources engaged to support and coordinate resolution efforts. Further investigation has also revealed that the impact began earlier than initially identified. The Trust post has been updated to reflect the revised impact start time and provide a more accurate representation of when customers may have first experienced degradation. We apologize for any confusion caused by this correction. We’re engaged in the investigation. We will provide the next update within 30 minutes, or sooner if significant new information becomes available.
```

**3. Added: Update** (update) · 2026-10-26 15:10 UTC

```diff
+ We identified that storage capacity supporting the databases for this instance is exhausted, and we are expanding storage to restore service. We'll provide an update in 30 minutes or sooner if additional information becomes available.
```

**4. Added: Update** (update) · 2026-10-26 15:18 UTC

```diff
+ We completed the storage expansion for the first database cluster, and work is underway to expand storage for the second cluster. We'll provide an update in 30 minutes or sooner if additional information becomes available.
```

**5. Added: Update** (update) · 2026-10-26 15:23 UTC

```diff
+ Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
```

**6. Added: Update** (update) · 2026-10-26 15:29 UTC

```diff
+ We added storage capacity to the affected database clusters, and email send volume are returning to expected levels. We are continuing to monitor the instances for recovery and stability. We'll provide an update in 30 minutes or sooner if additional information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-26 15:33 UTC | Incident updated: Performance Degradation: Email Studio (this change) | Normal progress |
| 2026-10-26 16:03 UTC | [Incident updated: Performance Degradation: Email Studio](https://rewindex.com/change/r3b818964577436.md) | Normal progress |
| 2026-10-26 16:33 UTC | [Incident updated: Performance Degradation: Email Studio](https://rewindex.com/change/ra607478717ed9d.md) | Normal progress |

Next: [change](https://rewindex.com/change/r3b818964577436.md) · All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Performance Degradation: Email Studio on Salesforce’s status page, changed 2026-10-26 15:33 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/r399147b08b445e
- Citation: Salesforce, “Incident updated: Performance Degradation: Email Studio” (2026-10-26 15:33 UTC). Archived by Rewindex: https://rewindex.com/change/r399147b08b445e (CC BY 4.0).
- Markdown link: `[Salesforce: Incident updated: Performance Degradation: Email Studio (2026-10-26)](https://rewindex.com/change/r399147b08b445e)`


---
Canonical: https://rewindex.com/change/r399147b08b445e · Markdown: https://rewindex.com/change/r399147b08b445e.md · JSON: https://rewindex.com/api/v1/changes/r399147b08b445e · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:53:21.087Z