# Vonage: Incident updated: Voice Platform Issue

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-19 20:53 UTC · Detected: 2026-10-19 20:53 UTC
- [Source: https://stspg.io/k0ch5dn29kcp](https://stspg.io/k0ch5dn29kcp)
- [Company: Vonage](https://rewindex.com/company/vonage.md)
- Versions: before incident\_version:126/qy8mjszrhmk8@5f99b618421b → after incident\_version:126/qy8mjszrhmk8@d74357c27055
- Change 4 of 4 for this incident

Incident page (full timeline): [Voice Platform Issue](https://rewindex.com/company/vonage/incidents/qy8mjszrhmk8.md)
## What changed

**1. Changed: Status**

```diff
- monitoring
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-10-19 20:51 UTC
```

**3. Added: Update** (resolved) · 2026-10-19 20:51 UTC

```diff
+ Vonage services have been fully restored following today’s service interruption in Voice traffic, which began at 2026-10-19 15:11 UTC. Full resolution has been confirmed effective 2026-10-19 16:11 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 16:43 UTC | [Incident updated: Voice Platform Issue](https://rewindex.com/change/r20988ed2b23443.md) |  |
| 2026-10-19 17:33 UTC | [Incident silently edited: Voice Platform Issue](https://rewindex.com/change/r86961f88435b96.md) |  |
| 2026-10-19 18:53 UTC | [Incident updated: Voice Platform Issue](https://rewindex.com/change/r8ad67146a9e325.md) |  |
| 2026-10-19 20:53 UTC | Incident updated: Voice Platform Issue (this change) |  |

Previous: [change](https://rewindex.com/change/r8ad67146a9e325.md) · All Vonage changes: [timeline](https://rewindex.com/company/vonage/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/r3939721fdc4d16 · Markdown: https://rewindex.com/change/r3939721fdc4d16.md · JSON: https://rewindex.com/api/v1/changes/r3939721fdc4d16 · Generated 2026-10-19T22:27:22.104Z