# SendGrid: Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-21 18:23 UTC · Detected: 2026-10-21 18:23 UTC
- [Source: https://stspg.io/0scqdx6p8dxl](https://stspg.io/0scqdx6p8dxl)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/bqw6sm29mzq3@3283b1810ab0 → after incident\_version:258/bqw6sm29mzq3@79b1b6e0a4ff
- Change 4 of 4 for this incident

Incident page (full timeline): [Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel](https://rewindex.com/company/sendgrid/incidents/bqw6sm29mzq3.md)
## What changed

**1. Added: Update** (identified) · 2026-10-21 18:18 UTC

```diff
+ Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-21 04:13 UTC | [Incident updated: Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel](https://rewindex.com/change/r9529f99ee92757.md) | Normal progress |
| 2026-10-21 06:23 UTC | [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel](https://rewindex.com/change/rdd04fd79fde6fe.md) | Normal progress |
| 2026-10-21 10:23 UTC | [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel](https://rewindex.com/change/r7aa41465c2dde6.md) |  |
| 2026-10-21 18:23 UTC | Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel (this change) |  |

Previous: [change](https://rewindex.com/change/r7aa41465c2dde6.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r390776d7f94849 · Markdown: https://rewindex.com/change/r390776d7f94849.md · JSON: https://rewindex.com/api/v1/changes/r390776d7f94849 · Generated 2026-10-22T01:29:48.066Z