# Jira: Incident updated: Fields missing across Jira Work Items for some users

> Incident updated: Fields missing across Jira Work Items for some users. Detected 2026-11-02 by Rewindex: what changed on Jira’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r38545f421d3ca8
Last updated: 2026-11-02T00:33:44Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-02 00:33 UTC · Detected: 2026-11-02 00:33 UTC
- [Source: https://jira-software.status.atlassian.com/incidents/1blzrf38268l](https://jira-software.status.atlassian.com/incidents/1blzrf38268l)
- [Company: Jira](https://rewindex.com/company/jira.md)
- Versions: before incident\_version:103/1blzrf38268l@b4f66e7a598a → after incident\_version:103/1blzrf38268l@9c9d76d0d6f3
- Change 2 of 3 for this incident

Incident page (full timeline): [Fields missing across Jira Work Items for some users](https://rewindex.com/company/jira/incidents/1blzrf38268l.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ monitoring
```

**2. Added: Update** (monitoring) · 2026-11-02 00:25 UTC

```diff
+ Our team has now identified a potential configuration change that appears to have caused this issue and has now reverted this change. We are now starting to see recovery across impacted operations for this issue and will be monitoring to check for a full recovery.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 00:10 UTC | [Major incident: Fields missing across Jira Work Items for some users](https://rewindex.com/change/idb67820bd6cb97.md) | outage |
| 2026-11-02 00:33 UTC | Incident updated: Fields missing across Jira Work Items for some users (this change) | Normal progress |
| 2026-11-02 00:43 UTC | [Incident updated: Fields missing across Jira Work Items for some users](https://rewindex.com/change/r5f780cc69becab.md) | Normal progress |

Previous: [change](https://rewindex.com/change/idb67820bd6cb97.md) · Next: [change](https://rewindex.com/change/r5f780cc69becab.md) · All Jira changes: [timeline](https://rewindex.com/company/jira/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r38545f421d3ca8 · Markdown: https://rewindex.com/change/r38545f421d3ca8.md · JSON: https://rewindex.com/api/v1/changes/r38545f421d3ca8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T11:13:53.189Z