# SendGrid: Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-10-21 21:03 UTC · Detected: 2026-10-21 21:03 UTC
- [Source: https://stspg.io/xnqs1dt4lv9h](https://stspg.io/xnqs1dt4lv9h)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/srg7zf57nl5b@6c224f80de7f → after incident\_version:258/srg7zf57nl5b@60707eba9b2b
- Change 3 of 5 for this incident

Incident page (full timeline): [Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/company/sendgrid/incidents/srg7zf57nl5b.md)
## What changed

**1. Added: Update** (identified) · 2026-10-21 21:02 UTC

```diff
+ Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-21 18:03 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/r2cfea924066d59.md) |  |
| 2026-10-21 19:03 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/r5419a7fd914a4e.md) |  |
| 2026-10-21 21:03 UTC | Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (this change) |  |
| 2026-10-21 22:23 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/r3ce5debdf9d05d.md) |  |
| 2026-10-22 00:33 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/r8f11a2fe5f6a85.md) |  |

Previous: [change](https://rewindex.com/change/r5419a7fd914a4e.md) · Next: [change](https://rewindex.com/change/r3ce5debdf9d05d.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
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Canonical: https://rewindex.com/change/r32989fe9271f7e · Markdown: https://rewindex.com/change/r32989fe9271f7e.md · JSON: https://rewindex.com/api/v1/changes/r32989fe9271f7e · Generated 2026-10-22T01:29:02.654Z