# Zoom: Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region

> Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region. Detected 2026-11-12 by Rewindex: what changed on Zoom’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r3188d12ea3b85a
Last updated: 2026-11-12T04:53:35Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-12 04:53 UTC · Detected: 2026-11-12 04:53 UTC
- [Source: https://status.zoom.us/incidents/1mgtnfzf421k](https://status.zoom.us/incidents/1mgtnfzf421k)
- [Company: Zoom](https://rewindex.com/company/zoom.md)
- Versions: before incident\_version:117/1mgtnfzf421k@8e97cc69f1d3 → after incident\_version:117/1mgtnfzf421k@018d7c88f5c4
- Change 5 of 5 for this incident

Incident page (full timeline): [Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region](https://rewindex.com/company/zoom/incidents/1mgtnfzf421k.md)
## What changed

**1. Changed: Status**

```diff
- monitoring
+ resolved
```

**2. Added: Resolved time**

```diff
+ 2026-11-12 04:45 UTC
```

**3. Added: Update** (resolved) · 2026-11-12 04:45 UTC

```diff
+ This incident has been resolved and the affected services have been restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 02:43 UTC | [Incident updated: Service Degradation Affecting Outbound SMS Messages for a Subset of users in US region](https://rewindex.com/change/rdb8df1a8ddcd51.md) | Normal progress |
| 2026-11-12 03:33 UTC | [Incident updated: Service Degradation Affecting Outbound SMS Messages for a Subset of users in US region](https://rewindex.com/change/r39dc176d18a455.md) | Normal progress |
| 2026-11-12 03:43 UTC | [Incident silently edited: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region](https://rewindex.com/change/re2e437ecfa00d3.md) | Wording only |
| 2026-11-12 04:13 UTC | [Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region](https://rewindex.com/change/r987665ff1e4f4a.md) | Normal progress |
| 2026-11-12 04:53 UTC | Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region (this change) | Normal progress |

Previous: [change](https://rewindex.com/change/r987665ff1e4f4a.md) · All Zoom changes: [timeline](https://rewindex.com/company/zoom/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region on Zoom’s status page, changed 2026-11-12 04:53 UTC (change 5 of 5).

- Canonical URL: https://rewindex.com/change/r3188d12ea3b85a
- Citation: Zoom, “Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region” (2026-11-12 04:53 UTC). Archived by Rewindex: https://rewindex.com/change/r3188d12ea3b85a (CC BY 4.0).
- Markdown link: `[Zoom: Incident updated: Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region (2026-11-12)](https://rewindex.com/change/r3188d12ea3b85a)`


---
Canonical: https://rewindex.com/change/r3188d12ea3b85a · Markdown: https://rewindex.com/change/r3188d12ea3b85a.md · JSON: https://rewindex.com/api/v1/changes/r3188d12ea3b85a · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-12T13:08:50.268Z