# Twilio: Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil

> Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil. Detected 2026-10-28 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r2dde5c6329be95
Last updated: 2026-10-28T06:23:49Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-28 06:23 UTC · Detected: 2026-10-28 06:23 UTC
- [Source: https://status.twilio.com/incidents/crgyp7tjc6qj](https://status.twilio.com/incidents/crgyp7tjc6qj)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/crgyp7tjc6qj@265a8f777ca5 → after incident\_version:125/crgyp7tjc6qj@47e5677d46ff
- Change 4 of 9 for this incident

Incident page (full timeline): [SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/company/twilio/incidents/crgyp7tjc6qj.md)
## What changed

**1. Changed: Status**

```diff
- identified
+ monitoring
```

**2. Added: Update** (monitoring) · 2026-10-28 06:14 UTC

```diff
+ We have observed a recovery in SMS delivery from Twilio to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-27 23:54 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r01cdebb4fd36a4.md) | Normal progress |
| 2026-10-28 00:53 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r3932875d2dafb2.md) | Normal progress |
| 2026-10-28 03:03 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r561b9f5a5ea1d4.md) | Normal progress |
| 2026-10-28 06:23 UTC | Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil (this change) | Normal progress |
| 2026-10-28 08:24 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r2fcaf4ebced01f.md) | Normal progress |
| 2026-10-28 12:24 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r3adb166a53baa9.md) | Normal progress |
| 2026-10-28 13:24 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/re239cc4b1ec468.md) | Normal progress |
| 2026-10-28 14:04 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/r7b5d146fc4fde4.md) | Normal progress |
| 2026-10-28 15:44 UTC | [Incident updated: SMS Delivery Delays from Twilio to Surf Telecom Brazil](https://rewindex.com/change/rea858d7e32fee9.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r561b9f5a5ea1d4.md) · Next: [change](https://rewindex.com/change/r2fcaf4ebced01f.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r2dde5c6329be95 · Markdown: https://rewindex.com/change/r2dde5c6329be95.md · JSON: https://rewindex.com/api/v1/changes/r2dde5c6329be95 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T11:38:37.367Z