# SendGrid: Incident updated: SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro Brazil

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-24 00:33 UTC · Detected: 2026-10-24 00:33 UTC
- [Source: https://status.sendgrid.com/incidents/52y5t9kgn4h6](https://status.sendgrid.com/incidents/52y5t9kgn4h6)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/52y5t9kgn4h6@dc599c329e4a → after incident\_version:258/52y5t9kgn4h6@92c57aba060c
- Change 3 of 5 for this incident

Incident page (full timeline): [SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro Brazil](https://rewindex.com/company/sendgrid/incidents/52y5t9kgn4h6.md)
## What changed

**1. Changed: Status**

```diff
- identified
+ monitoring
```

**2. Added: Update** (monitoring) · 2026-10-24 00:24 UTC

```diff
+ We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 21:13 UTC | [Incident updated: SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro Brazil](https://rewindex.com/change/r675cc06ef1b6c6.md) | Normal progress |
| 2026-10-23 23:13 UTC | [Incident updated: SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro Brazil](https://rewindex.com/change/r47b9b55584568c.md) | Normal progress |
| 2026-10-24 00:33 UTC | Incident updated: SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro Brazil (this change) | Normal progress |
| 2026-10-24 02:33 UTC | [Incident updated: SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro Brazil](https://rewindex.com/change/rce3980cf024c6f.md) | Normal progress |
| 2026-10-24 06:03 UTC | [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil](https://rewindex.com/change/r816f91bc9ea20f.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r47b9b55584568c.md) · Next: [change](https://rewindex.com/change/rce3980cf024c6f.md) · All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
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Canonical: https://rewindex.com/change/r2d16dc7095f2c2 · Markdown: https://rewindex.com/change/r2d16dc7095f2c2.md · JSON: https://rewindex.com/api/v1/changes/r2d16dc7095f2c2 · Generated 2026-10-24T12:02:41.508Z