# ChatGPT: Incident updated: Delays in customer support responses

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-23 04:03 UTC · Detected: 2026-10-23 04:03 UTC
- [Source: https://status.openai.com/incidents/01M5KDJ4079XQTZDSRX40NMN6H](https://status.openai.com/incidents/01M5KDJ4079XQTZDSRX40NMN6H)
- [Company: ChatGPT](https://rewindex.com/company/chatgpt.md)
- Versions: before incident\_version:5/01M5KDJ4079XQTZDSRX40NMN6H@9dea46315e6b → after incident\_version:5/01M5KDJ4079XQTZDSRX40NMN6H@ecc8e19084fb
- Change 1 of 4 for this incident

Incident page (full timeline): [Delays in customer support responses](https://rewindex.com/company/chatgpt/incidents/01M5KDJ4079XQTZDSRX40NMN6H.md)
## What changed

**1. Added: Update** (investigating) · 2026-10-23 03:57 UTC

```diff
+ As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 04:03 UTC | Incident updated: Delays in customer support responses (this change) | Normal progress |
| 2026-10-23 04:53 UTC | [Incident updated: Delays in customer support responses](https://rewindex.com/change/r7ec6bae2e9ede6.md) | Normal progress |
| 2026-10-23 05:53 UTC | [Incident updated: Delays in customer support responses](https://rewindex.com/change/r91f0f5eed53050.md) | Normal progress |
| 2026-10-23 06:03 UTC | [Incident updated: Delays in customer support responses](https://rewindex.com/change/ra2a36a55e7838d.md) | Normal progress |

Next: [change](https://rewindex.com/change/r7ec6bae2e9ede6.md) · All ChatGPT changes: [timeline](https://rewindex.com/company/chatgpt/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r29bb0d89bde91b · Markdown: https://rewindex.com/change/r29bb0d89bde91b.md · JSON: https://rewindex.com/api/v1/changes/r29bb0d89bde91b · Generated 2026-10-24T12:02:46.330Z