# Twilio: Incident updated: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers

> Incident updated: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers. Detected 2026-11-13 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r28c3ec4ad4156f
Last updated: 2026-11-13T01:43:36Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-13 01:43 UTC · Detected: 2026-11-13 01:43 UTC
- [Source: https://status.twilio.com/incidents/gd0nmpb378d3](https://status.twilio.com/incidents/gd0nmpb378d3)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/gd0nmpb378d3@64ba61daa19f → after incident\_version:125/gd0nmpb378d3@bedee40b622b
- Change 5 of 5 for this incident

Incident page (full timeline): [Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers](https://rewindex.com/company/twilio/incidents/gd0nmpb378d3.md)
## What changed

**1. Added: Update** (identified) · 2026-11-13 01:37 UTC

```diff
+ Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Colombia to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-12 18:03 UTC | [Incident updated: Voice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia](https://rewindex.com/change/r2b4f01c96933d0.md) |  |
| 2026-11-12 18:33 UTC | [Incident updated: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Mobile Numbers](https://rewindex.com/change/rbae82d71bc9753.md) |  |
| 2026-11-12 19:43 UTC | [Incident updated: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers](https://rewindex.com/change/r710a209dc3a47b.md) |  |
| 2026-11-12 21:43 UTC | [Incident updated: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers](https://rewindex.com/change/r574124274bc1f2.md) |  |
| 2026-11-13 01:43 UTC | Incident updated: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers (this change) |  |

Previous: [change](https://rewindex.com/change/r574124274bc1f2.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers on Twilio’s status page, changed 2026-11-13 01:43 UTC (change 5 of 5).

- Canonical URL: https://rewindex.com/change/r28c3ec4ad4156f
- Citation: Twilio, “Incident updated: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers” (2026-11-13 01:43 UTC). Archived by Rewindex: https://rewindex.com/change/r28c3ec4ad4156f (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers (2026-11-13)](https://rewindex.com/change/r28c3ec4ad4156f)`


---
Canonical: https://rewindex.com/change/r28c3ec4ad4156f · Markdown: https://rewindex.com/change/r28c3ec4ad4156f.md · JSON: https://rewindex.com/api/v1/changes/r28c3ec4ad4156f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T04:03:40.915Z