# Zoom: Incident updated: Service Degradation Affecting Outbound MMS Services in the US region.

> Incident updated: Service Degradation Affecting Outbound MMS Services in the US region.. Detected 2026-11-03 by Rewindex: what changed on Zoom’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r231000f4fcaaa6
Last updated: 2026-11-03T17:33:45Z

**Summary:** _summary pending_
- Kind: Incident update · Label: not classified yet
- Changed: 2026-11-03 17:33 UTC · Detected: 2026-11-03 17:33 UTC
- [Source: https://status.zoom.us/incidents/rbz47jx96k44](https://status.zoom.us/incidents/rbz47jx96k44)
- [Company: Zoom](https://rewindex.com/company/zoom.md)
- Versions: before incident\_version:117/rbz47jx96k44@9866e83d9d21 → after incident\_version:117/rbz47jx96k44@3633140ad9ae
- Change 1 of 2 for this incident

Incident page (full timeline): [Service Degradation Affecting Outbound MMS Services in the US region.](https://rewindex.com/company/zoom/incidents/rbz47jx96k44.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-11-03 17:27 UTC

```diff
+ We have identified an issue with our underlying carrier in US region where a subset of users are experiencing issues with outbound MMS services. We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-03 17:33 UTC | Incident updated: Service Degradation Affecting Outbound MMS Services in the US region. (this change) |  |
| 2026-11-03 20:03 UTC | [Incident updated: Service Degradation Affecting Outbound MMS Services in the US region.](https://rewindex.com/change/r40fb5ffd126112.md) |  |

Next: [change](https://rewindex.com/change/r40fb5ffd126112.md) · All Zoom changes: [timeline](https://rewindex.com/company/zoom/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r231000f4fcaaa6 · Markdown: https://rewindex.com/change/r231000f4fcaaa6.md · JSON: https://rewindex.com/api/v1/changes/r231000f4fcaaa6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T20:13:43.149Z