# Twilio: Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands

> Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands. Detected 2026-10-21 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r225ebabf8eaff4
Last updated: 2026-10-21T19:03:02Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-10-21 19:03 UTC · Detected: 2026-10-21 19:03 UTC
- [Source: https://stspg.io/xnqs1dt4lv9h](https://stspg.io/xnqs1dt4lv9h)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/srg7zf57nl5b@8ab59ce0ef5c → after incident\_version:125/srg7zf57nl5b@6c224f80de7f
- Change 2 of 8 for this incident

Incident page (full timeline): [Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/company/twilio/incidents/srg7zf57nl5b.md)
## What changed

**1. Added: Update** (identified) · 2026-10-21 19:02 UTC

```diff
+ Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-21 18:03 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/r70ea1fe63c2f86.md) | Normal progress |
| 2026-10-21 19:03 UTC | Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (this change) | Normal progress |
| 2026-10-21 21:03 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/r008502ef67875f.md) | Normal progress |
| 2026-10-21 22:23 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/reddbf234b9b6ce.md) | Normal progress |
| 2026-10-22 00:33 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/r5e078064e1c50e.md) | Normal progress |
| 2026-10-22 04:23 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/r86e804d48d2d16.md) | Normal progress |
| 2026-10-22 12:33 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/r500f39bf35db83.md) | Normal progress |
| 2026-10-22 13:04 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/r2965302b915850.md) | Normal progress |

Previous: [change](https://rewindex.com/change/r70ea1fe63c2f86.md) · Next: [change](https://rewindex.com/change/r008502ef67875f.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands on Twilio’s status page, changed 2026-10-21 19:03 UTC (change 2 of 8).

- Canonical URL: https://rewindex.com/change/r225ebabf8eaff4
- Citation: Twilio, “Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands” (2026-10-21 19:03 UTC). Archived by Rewindex: https://rewindex.com/change/r225ebabf8eaff4 (CC BY 4.0).
- Markdown link: `[Twilio: Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (2026-10-21)](https://rewindex.com/change/r225ebabf8eaff4)`


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Canonical: https://rewindex.com/change/r225ebabf8eaff4 · Markdown: https://rewindex.com/change/r225ebabf8eaff4.md · JSON: https://rewindex.com/api/v1/changes/r225ebabf8eaff4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:21:30.263Z